Jayashia Jones
Coral Springs,Fl
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Health Care industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Medical Call Center Representative
Children's Medical Association
03.2022 - Current
- Answered an average of 150+ incoming daily
- Checked company voicemail daily, returning approximately 100 return calls
- Fax/emailed patient medical records
- Managed high-stress situations resolving disputes or conflicts for both patients and the office
- Trained new hires on various aspects of the job including EMR system, and procedural updates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Personal Care Assistant
The Davis Community
08.2020 - 02.2022
- Perform routine cleaning of the facility and patient living spaces
- Assisted with physical therapy as needed
- Assisted patients with activities of daily living, promoting independence and dignity.
- Conducted regular patient assessments, identifying changes in condition and initiating timely interventions when needed.
- Ensured a safe environment for patients by adhering to infection control protocols and maintaining equipment cleanliness standards.
- Administered medications accurately, ensuring optimal treatment outcomes for patients.
Complaint Coordinator
Nation's Benefits
09.2018 - 12.2019
- Answered 50+ calls per day from unsatisfied customers related to delays in shipment, order mistakes, and lost orders,
- Reduced average customer calls time by 90 seconds
- Tracked customer feedback and collaborated with management as needed
- Reduced repeat complaints by implementing preventative measures based on common causes
Education
High School Diploma -
New Hanover High School
Wilmington, NC01.2017
Skills
- Electronic Medical Records
- Appointment Scheduling
- Call Coordination
- Technical Support
- Data Verification
- Patient Confidentiality
- Training and Development
- Medical Terminology Proficiency
- Telephone Etiquette
- Problem Solving
- Computer Literacy
- Excellent Communication
Timeline
Medical Call Center Representative
Children's Medical Association
03.2022 - Current
Personal Care Assistant
The Davis Community
08.2020 - 02.2022
Complaint Coordinator
Nation's Benefits
09.2018 - 12.2019
High School Diploma -
New Hanover High School
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