Jayasree Gopala Krishnan
Virginia Beach,VA
Summary
Organized and dependable.
Able to manage multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Enthusiastic and eager to contribute to team success through hard work, paying attention to detail.
Excellent organizational skills.
Motivated to learn, grow and excel.
Overview
21
21
years of professional experience
Work History
Health Record & Information Tech. II
Sentara Health Systems
Norfolk, VA
11.2018 - Current
- Evaluating medical data to ensure it meets State regulations
- Perform daily analysis of the medical records in the EPIC and Prelude/Resolute system
- Utilize SharePoint and Workday daily
- Creating deficiencies for medical providers when needed, Indexing, and validating records
- Create recordkeeping processes
- Gather and interpret data from a variety of sources (e.g., the electronic health record, billing claims., Check if the data relates to the subject matter of the necessary information required
- Review diagnostic and treatment information from hospital medical records for accuracy
- Analyzing patients’ charts for accuracy
- Analyzing chart deficiencies
Discharge Facilitator
Sentara Healthcare
Norfolk, VA
03.2013 - 11.2018
- Responsible for facilitating post-discharge plans in collaboration with Care Coordination RNs and Social Workers
- Prepare and electronically fax patients' documents, and chart copies/personal health records for all Sentara hospitals for the purpose of admissions to skilled nursing facilities, inpatient rehabs, long-term acute care, and/or home healthcare/hospice utilizing clinical programs such as EPIC, Navi health, and MCCM
- Provide Medicare/ Medicaid/Tricare and other private/ public insurance verification prior to admission to nursing facilities when requested
- Validates accuracy of all discharge information for purposes of record-keeping and billing
- Set up transport for patients’ discharge
Central Admission Coordinator/ Case Mgt. Support
Sentara Healthcare
Norfolk, VA
03.2006 - 03.2013
- Work with RN case managers to evaluate Sentara hospitals and community and out of area referrals for placement
- Liaison between patients' insurance providers, hospitals, and nursing home facilities to include nursing staff, social workers, physicians, admissions directors, and all other departments to ensure admission criteria and pre-certification are met and documented prior to patient's placement
- Communicated and documented accurate financial information both verbally and in written format to RN Case Managers so they can provide assessment for patient's continuing care needs
- Interpreted and communicated payer requirements to RN case managers
- Extensive knowledge of various insurances including managed care
- Received and documented benefits to assure appropriate utilization of benefits and services
- Supported RN case managers administratively in the planning, assessment, and implementation process for patient's transition
- Conducted pre-authorizations for inpatient rehab, long term care, and skilled nursing admissions
- Provided daily and monthly census reports, RN case managers' admissions stats, and admission/discharge reports for the President and Vice President of Lifecare Corporation. Reports produced were then communicated to the CEO of Sentara Healthcare. ,
- Reports produced were for skilled nursing facilities, assisted living facilities, Pace sites, adult day care centers, Inpatient rehab units, and outpatient services. Reports produced were also shared with facilities administrators, business office managers, RN case managers, and social workers.
- Answered requests and inquiries on nursing home admissions in a timely fashion.
Human Resources Associate/Property Manager
Parkside Property Management LLC
Chester, PA
02.2001 - 01.2006
- Human Resource: Recruit, screen, and interview candidates for employment. Liaise with other departments to manage new employees. Handle employer-employee relations, payroll, benefits, and training. Plan, direct and coordinate the administrative functions of the property. Ensure compliance with Labor Laws. Record keeping and tax compliance. Set up employer performance improvement plans. Participated in other strategic initiatives and projects as and when required.
- Marketing: Kept property occupied with qualified tenants through advertising, lead follow-up, and property showings for prospective tenants
- Tenant Relations: Developed rental agreements, selected qualified tenants, rent collection and deposit, enforced terms of rental agreements, resolved tenant complaints, and oversee eviction proceedings if necessary.
- Facilities management: Scheduled maintenance and repairs, negotiated contracts with vendors, and regular property inspections.
- Financial reporting: Created monthly financial reports and was responsible for the operating, revenue, and escrow accounts.
- Stayed up to date with applicable local, state, and federal laws and regulations.
Education
Bachelor of Science - Business Administration-Human Resource Management
Western Governors University
Salt Lake City, UT10.2023
Associate degree - Liberal Arts and Humanities
Southern New Hampshire University
Manchester, NH05.2021
Diploma - undefined
THE CHUBB INSTITUTE, Western Governors University
Diploma - Kindergarten Education
RTRC Asia
Singapore03.1999
Skills
Active listening
Cross-culturall communication
Technical skills
Creative writing
Interpersonal skills
Problem-Solving
Analytical skills
Decision-Making
Multi-tasking
Accomplishments
Marketed the residential property and accomplished a 100% occupancy rate from 2003-2005.
Created a detailed PowerPoint presentation to highlight all of Sentara’s skilled nursing and long-term care facilities for marketing purposes for Sentara Lifecare in 2012.
HOBBIES
Volunteering- I like participating in volunteer activities for animal shelters or teaching underprivileged kids.
Learning- I like learning new skills and recently I have been interested in exploring different languages as they help me explore new cultures around the world. I am bilingual; English and Malay.
Creative writing- I love to write. It provides an emotional outlet. I get to craft and create new concepts and allow me to explore uncharted territories of the mind, heart, and spirit.
Blogging- I love blogging about my dogs. It gives me a creative outlet and allows me to express my passion and love for my dogs.
Reading- I am a voracious reader. My zeal for writing gets its flair from my passion for reading books.
Traveling- I love traveling because I love discovering new cities and places around the world. I try to plan trips every year. Traveling brings me the real adventure and thrill to venture into new places all by myself.
Languages
English
Native or Bilingual
Malay
Full Professional
honors and awards
*Dean’s list - Virginia college-Birmingham, Alabama
April 2008 &Sep 2009- high-grade point of average
*President's list - Virginia college-Birmingham, Alabama
Apr 2008- for a high-grade point of average
* The Honor Society for academic excellence – Southern New Hampshire University –
Manchester, New Hampshire
Dec 2020
* Excellence Award-business Management Tasks – Western Governors University –
Salt Lake City, Utah
May 2022
Timeline
Health Record & Information Tech. II
Sentara Health Systems
11.2018 - Current
Discharge Facilitator
Sentara Healthcare
03.2013 - 11.2018
Central Admission Coordinator/ Case Mgt. Support
Sentara Healthcare
03.2006 - 03.2013
Human Resources Associate/Property Manager
Parkside Property Management LLC
02.2001 - 01.2006
Bachelor of Science - Business Administration-Human Resource Management
Western Governors University
Associate degree - Liberal Arts and Humanities
Southern New Hampshire University
Diploma - undefined
THE CHUBB INSTITUTE, Western Governors University
Diploma - Kindergarten Education
RTRC Asia
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