Jay Birch
Smithfield,UT
Summary
Results-driven Account Manager with expertise in client relationship management and customer satisfaction. Proven success in leveraging strategic account management to drive revenue growth and enhance business outcomes. Strong analytical skills to assess client needs and deliver tailored solutions for improved client retention.
Overview
7
7
years of professional experience
Work History
Data Analyst | Deals Desk Support (Restructure)
Conservice
07.2024 - 09.2025
- Reviewed and approved contracts, improving compliance and reducing errors by 15%.
- Produced deal evaluations that increased closure rates by 25%.
- Supported account managers in renewals and expansions across 200+ portfolios.
- Employee of the Quarter – Q1 2024.
Senior Account Manager
Bill.com
10.2023 - 06.2024
- Achieved 110–130% Net Dollar Retention through strategic upsells and renewals.
- Maintained 80% client retention by strengthening executive relationships and minimizing churn.
- Led account management initiatives for improved satisfaction across 75+ accounts.
- Drove account expansion by identifying new opportunities within existing client relationships.
Account Manager | Business Development (Restructure)
Hexure
02.2022 - 06.2023
- Achieved 85%+ client retention by fostering executive relationships and adoption strategies.
- Conducted client meetings to identify needs, address concerns, and strengthen partnerships.
- Developed strategic account plans that enhanced relationships and fueled revenue growth.
- Utilized CRM to effectively manage pipeline and identify expansion opportunities.
Marketing Account Manager
Marketstar | Google Waze
07.2019 - 02.2022
- Generated $1.5M in expansion revenue from $2M portfolio across 100+ accounts.
- Strengthened client relationships, optimizing campaigns and securing contract renewals.
- Identified upsell opportunities through detailed account performance analysis.
- Achieved Top Performer status for exceeding revenue targets consistently.
- Ranked in top 10% of Account Managers for client growth and upselling.
Skills
- Client account management
- Cross-functional teamwork
- Proficient in CRM tools
- Effective strategic communications
- Client onboarding and Implementation
- Effective multitasking
- Effective strategic decision-making
- Problem-solver
- Excellent communication
- Project management
Timeline
Data Analyst | Deals Desk Support (Restructure)
Conservice
07.2024 - 09.2025
Senior Account Manager
Bill.com
10.2023 - 06.2024
Account Manager | Business Development (Restructure)
Hexure
02.2022 - 06.2023
Marketing Account Manager
Marketstar | Google Waze
07.2019 - 02.2022