Jay Carlo Valimento
Chicago,IL
Summary
Analytical and resourceful Project Manager with 14 years of experience in IT support and operations, process improvement, change management, and risk mitigation. Expertise in Agile and Scrum methodologies, sprint planning, and backlog prioritization. Skilled in system integration, performance analysis, and stakeholder and client engagement.
Overview
14
14
years of professional experience
4
4
Certification
Work History
Application Support, Assoc. Manager
Accenture Client - Microsoft Corp.
Chicago, IL
09.2024 - 05.2025
- Led a cross-functional project team in delivering and enhancing six enterprise-grade applications built on PowerApps and SharePoint by aligning project goals with business objectives and managing offshore developers and onsite stakeholders across Agile and Waterfall environments.
- Created and executed detailed project work plans, adapted to shifting requirements, and enforced quality assurance standards through structured documentation and regular status checkpoints.
- Facilitated regular meetings with project teams and business stakeholders, providing clear status updates, surfacing risks, and executing mitigation strategies.
- Built strong relationships with business partners by understanding their organizational needs, and delivering tailored technical solutions.
- Ensured compliance with documentation and legal requirements for all deliverables, and maintained version control through SharePoint and Teams collaboration.
Application Support, Assoc. Manager
Accenture - Internal - US Benefits Application
Chicago, IL
01.2024 - 08.2024
- Directed a multi-phase system migration project across six Agile sprint cycles, leading global cross-functional teams, and coordinating vendor collaboration to ensure the successful go-live of the U.S. Benefits platform.
- Owned and prioritized the product backlog, translating complex business and vendor requirements into clear user stories, and actionable technical specifications.
- Led architectural design and system integration efforts, driving alignment between internal IT, HR stakeholders, and third-party vendors, while ensuring compliance with data privacy, legal, and industry standards.
- Managed Hypercare and operational continuity by providing hands-on support for legacy systems during migration, addressing incidents, and proactively coordinating transition plans.
Application Support, Assoc. Manager
Accenture - Internal - North America Local Applications
Chicago, IL
07.2019 - 12.2023
- Led end-to-end product ownership for high-impact enterprise applications supporting 50K–100K users across North America, overseeing requirements gathering, stakeholder alignment, UAT coordination, and delivery.
- Acted as the primary liaison across business units, vendors, and development teams by facilitating weekly syncs and cross-time zone collaboration, translating business needs into detailed technical requirements.
- Drove platform modernization initiatives by leading critical database migrations to Azure SQL Managed Instance, and transitioning workflows from legacy platforms to ServiceNow and Workday.
- Managed the full product lifecycle from intake through production acceptance and vendor decommissioning, including developer coaching, compliance alignment, and enhancement prioritization.
Application Support Specialist
Accenture - Internal - North America Local Applications
Manila, Philippines
12.2015 - 07.2019
- Managed Agile offshore delivery teams supporting HR and Workplace applications, driving feature development, sprint execution, and stakeholder coordination to streamline onboarding and support for North American employees.
- Led one of the largest enterprise migrations from SharePoint to ServiceNow, overseeing planning, process mapping, and change management to ensure all major workflows aligned with the new platform.
- Produced clear testing documentation covering system impacts, resolution protocols, and follow-up actions across teams to support post-migration quality assurance, and support readiness.
Software Engineer
Accenture, Inc.
Manila, Philippines
06.2012 - 12.2015
- Developed solutions using SharePoint 2007/2010, JavaScript, SQL, C#, AngularJS, MVC, and .NET, delivering functional enhancements and maintaining code quality and performance.
- Conducted code reviews, resolved issues, and mentored junior developers, promoting code quality and team skill development.
- Provided 24x5 on-call support, ensuring continuous system availability, and prompt issue resolution.
Education
Bachelor of Science - Information Technology
Polytechnic University of the Philippines
Sta. Mesa, Manila, PhilippinesSkills
- Strategic planning
- System integration
- User acceptance testing
- Agile project management (Scrum, Kanban)
- Agile product ownership
- Business analysis
- IT support
- Attention to detail
- Adaptability and flexibility
- Analytical problem solving
- SharePoint administration and development
- Power Platforms (Power Automate, Power Apps)
- Microsoft Office Suite, Office 365
- Azure DevOps management
- Web development (HTML, CSS, JavaScript)
- ServiceNow expertise
Certification
- ITIL 4 Foundation (Certificate in IT Service Management) 3/13/2025 - 3/13/2028
- Certified Scrum Master (CSM, Scrum Alliance) 8/24/2024 - 8/24/2026
- Certified Scrum Product Owner (CSPO I, Scrum Alliance) 4/23/2023 - 4/23/2026
- PMP - Project Management Professional | 07/26/2024 - 7/26/2027
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureWork-life balance401k matchPersonal development programsHealthcare benefitsCareer advancementWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations
- Project Management Institute
Languages
Tagalog
Native language
English
Advanced (C1)
C1
Timeline
Application Support, Assoc. Manager
Accenture Client - Microsoft Corp.
09.2024 - 05.2025
Application Support, Assoc. Manager
Accenture - Internal - US Benefits Application
01.2024 - 08.2024
Application Support, Assoc. Manager
Accenture - Internal - North America Local Applications
07.2019 - 12.2023
Application Support Specialist
Accenture - Internal - North America Local Applications
12.2015 - 07.2019
Software Engineer
Accenture, Inc.
06.2012 - 12.2015
Bachelor of Science - Information Technology
Polytechnic University of the Philippines