Open To Work
Jayce Caddell
Ballwin,MO
Work Preference
Summary
Innovative IT professional with expertise in system administration and virtualization. Successfully enhanced operational efficiency by deploying enterprise-grade storage solutions and optimizing complex technical infrastructures. Committed to security and performance excellence while collaborating with cross-functional teams to deliver impactful cloud and on-premise solutions.
Overview
12
12
years of professional experience
Work History
Software Development & Infrastructure Lead
AVATARA
11.2024 - 07.2026
- Leveraged advanced virtualization and configuration management to deploy enterprise-grade storage solutions.
- Spearheaded the end-to-end deployment of FileCloud Enterprise software, utilizing Proxmox to manage Linux (Ubuntu) virtual servers within a segmented network environment ('private island').
- Configured and optimized the full application stack, including Apache2, MongoDB, Solr, and LibreOffice, ensuring high availability and performance customized for the business needs.
- Managed user authentication and access control through creation and integration of service users in Active Directory on external domain controllers, enhancing security protocols.
- Collaborated with cross-functional teams to facilitate the secure migration and initial upload of large-scale client data to Amazon S3 storage.
- Defined and implemented standard server configuration baselines to streamline future deployments and reduce maintenance overhead.
- Software Development & Infrastructure Lead
Technical Operations Engineer
AVATARA
01.2021 - 07.2026
- Led maintenance and critical security updates for 1,000+ Windows Servers, including cumulative updates for on-premise Exchange servers to mitigate vulnerabilities.
- Built and maintained critical Linux and Windows systems, ensuring security and uptime for client services.
- Built and maintained Linux systems for self-hosted chat services, open-source secure mail software, and DUO Single Sign-On (SSO) integrations.
- Optimized Zabbix and Grafana to establish a robust monitoring ecosystem for FileCloud and Outlook; developed custom dashboards and alerting systems to proactively organize maintenance and service requests.
- Diagnosed and resolved complex network, CPU, disk, and datastore issues related to ESXi hosts and virtual machines, conducting root cause analysis to prevent recurrence.
- Deployed and maintained email archiving servers, significantly improving the performance of cloud-based client systems.
- Monitored system performance metrics and identified potential bottlenecks to ensure optimal operations.
- Developed scripts using automation tools like PowerShell or Bash scripting languages to automate repetitive tasks.
- Collaborated with cross-functional teams to identify process improvement opportunities.
Support Level 1
AVATARA
01.2019 - 01.2021
- Resolved 60+ support cases daily, consistently meeting service level agreements (SLAs) and ensuring high client satisfaction.
- Provided Level 1 support for customer inquiries and technical issues.
- Enhanced customer satisfaction by resolving issues promptly with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated with technical teams to troubleshoot complex hardware and software issues, documenting resolutions and improving future support processes.
- Translated complex technical concepts into cost-effective solutions for clients, demonstrating strong product acumen.
- Executed daily operational tasks with accuracy and efficiency.
- Applied advanced technical skills to troubleshoot complex problems and implement effective solutions.
Shift Manager
STARBUCKS
01.2015 - 08.2019
- Coached team members on business operations and compliance with safety laws, enhancing overall team effectiveness.
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service standards.
- Managed inventory and supply chains to ensure uninterrupted operations, minimizing wastage and optimizing costs.
- Managed inventory levels to optimize stock availability and minimize waste.
Education
Bachelor of Science - Network And System Administration
University of Phoenix
Tempe, AZ08-2026
Skills
- FileCloud Enterprise
- AWS S3
- Linux (Ubuntu/Red Hat)
- Windows Server
- VMware ESXi
- Active Directory
- Apache 2
- Nginx
- PostgreSQL
- Solr
- Zabbix
- Grafana
- DUO SSO
- Automation scripting
- Python 3
- REST API
- Network Shares (SMB/NFS)
Technical Skills
Linux (Ubuntu/RedHat), Windows Server, VMware ESXi, Active Directory, Apache2, Nginx, PostgreSQL, MySQL, MongoDB, Solr, AWS S3, FileCloud Enterprise, Network Shares (SMB/NFS), Python3, NodeJS, REST API, Zabbix, Grafana, DUO SSO, Exchange Server Security
Current Role
Technical Operations Engineer | System Administrator
Timeline
Software Development & Infrastructure Lead
AVATARA
11.2024 - 07.2026
Technical Operations Engineer
AVATARA
01.2021 - 07.2026
Support Level 1
AVATARA
01.2019 - 01.2021
Shift Manager
STARBUCKS
01.2015 - 08.2019
Bachelor of Science - Network And System Administration
University of Phoenix