JAYCE COLLINS
Howard City,MI
Summary
Results-driven Quality Assurance professional with 20 years of experience, including 8 years as a Quality Technician. Experience in maintaining ISO 9001 compliance, developing Work Instructions, and managing supplier rejections. Known for creating innovative rework processes that reduce scrap and enhance production quality. Prepared to step into Quality Manager role to lead operational improvements and mentor inspection teams.
Overview
21
21
years of professional experience
Work History
Quality Technician
Moiron
Sparta, MI
01.2018 - Current
- Maintained ISO 9001 standards across high-volume steel fabrication and office furniture production lines, ensuring compliance and quality consistency.
- Author and develop official company Work Instructions (WI), standardizing plant-wide manufacturing and quality procedures to ensure baseline compliance and repeatable accuracy.
- Troubleshoot complex issues on established production lines, utilizing root-cause analysis to resolve long-standing quality defects, such as successfully correcting legacy frame width deviations on the Outpost project.
- Develop and implement creative rework processes for defective frames, utilizing advanced metalworking knowledge and strategic problem-solving to successfully salvage components and prevent costly material scrapping.
- Lead supplier communication initiatives regarding component rejections, ensuring swift identification, documentation, and resolution of external quality defects.
- Support the Production Part Approval Process (PPAP), managing data collection, dimensional results, and part validation for new or modified part setups.
- Represented the company in client relations by visiting customer sites to confirm product satisfaction and uphold Moiron’s brand reputation.
- Spearheaded Continuous Improvement (CI) projects, contributing to cross-functional initiatives such as facility's fixture project layout.
- Serve as a key point of contact and internal auditor during ISO 9001 surveillance audits, ensuring flawless data tracking and zero major non-conformances.
Assembly and Packaging Facilitator
Moiron
Sparta, MI
01.2013 - 01.2018
- Coordinated daily workflows for assembly and packaging lines, ensuring final products met stringent aesthetic and structural standards for shipping.
- Identified and resolved production bottlenecks to maintain steady throughput and enhance overall department efficiency.
- Developed training materials to enhance participants' understanding of key concepts.
Interim Supervisor – 3rd Shift
Moiron
Sparta, MI
01.2011 - 01.2013
- Directed shift operations and personnel, managing labor allocation, safety compliance, and production schedules across the plant.
- Enforced strict quality and safety protocols during overnight operations, minimizing defects and machine downtime.
- Oversaw daily operations, enhancing workflow and supporting productivity targets.
- Trained new employees on safety protocols and company policies.
- Collaborated with team members to improve service quality and efficiency.
HiLo Driver – 1st Shift
Moiron
Sparta, MI
01.2008 - 01.2011
- Coordinated materials logistics, ensuring safe transport of raw steel, components, and finished goods to maintain uninterrupted cell operations.
- Achieved 100% compliance with OSHA and internal warehouse safety regulations, reinforcing safety culture in the workplace.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
Tube Bender – 2nd Shift
Moiron
Sparta, MI
01.2006 - 01.2008
- Operated specialized fabrication machinery to accurately form steel tubes per engineering specifications and blueprints, ensuring quality standards were met.
- Conducted routine dimensional checks to identify variations early, effectively minimizing scrap material waste and maintaining production efficiency.
- Collaborated with team members to ensure efficient workflow and safety standards.
Education
High School Diploma -
Tri-County High School
Howard City, MISkills
- ISO 9001 management
- Work Instructions (WI) Technical Writing
- PPAP Documentation
- Supplier Rejection Management
- CAPA
- Root Cause Analysis
- CI project leadership
- 5S & Kaizen
- Dimensional Inspections
- Gauge Calibration
- Blueprint Reading
- Cross-Functional Teamwork
- Assembly & Packaging Facilitation
Timeline
Quality Technician
Moiron
01.2018 - Current
Assembly and Packaging Facilitator
Moiron
01.2013 - 01.2018
Interim Supervisor – 3rd Shift
Moiron
01.2011 - 01.2013
HiLo Driver – 1st Shift
Moiron
01.2008 - 01.2011
Tube Bender – 2nd Shift
Moiron
01.2006 - 01.2008
High School Diploma -
Tri-County High School