Jayce keffer
La grande,Oregon
Summary
Skilled in customer service and problem-solving, I excelled at Dennys Restaurant by fostering positive guest experiences and efficiently managing high-pressure situations. Hospitality professional with track record of delivering top-tier service in busy dining settings. Adept at juggling multiple tasks while maintaining high level of guest satisfaction. Reliable team player with focus on collaboration and adaptability to changing needs, ensuring smooth operations and positive dining experiences.
Overview
13
13
years of professional experience
Work History
Restaurant Waiter
Dennys Restaurant
02.2016 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Maintained clean and organized dining areas for optimal guest experience.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Addressed guest concerns promptly and professionally, fostering a positive dining atmosphere.
- Cultivated warm relationships with regular customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Plumber's Assistant
Rudd Plumbing
03.2012 - 10.2016
- Drilled and cut holes in walls and floors to accommodate passage of pipes.
- Performed basic and semi-skilled work under supervision and instruction from lead plumber.
Education
High School Diploma -
La Grande High School
La Grande, OR06-2007
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Food safety awareness
- Food presentation
- Complaint resolution
- Menu description knowledge
Timeline
Restaurant Waiter
Dennys Restaurant
02.2016 - Current
Plumber's Assistant
Rudd Plumbing
03.2012 - 10.2016
High School Diploma -
La Grande High School