Jayce Mendoza
Irvine,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Brick Specialist
The Lego Store
04.2024 - Current
- I greet guests and interact with guests to ensure they feel that they are having a personalized experience and to ensure they receive what they need.
- I ring guests up accurately and quickly while making connections with them.
- I provide any product knowledge I have to guests, as well as promoting any events and new sets.
- I stock the store and make sure everything is visible, organized, and visually appealing.
Game Guide
The Escape Game
03.2023 - 11.2023
- I greeted guests and ran games to guarantee each and every guest received the best customer service possible.
- I gave players pre-game briefings and debriefings after the game according to game specific scripts.
- I fully supervised each game I ran from beginning to end, ensuring the safety of the guests and games.
- I reset games to the exact specifications on each game specific reset check list, triple-checking the quality of my resets.
Front Desk Associate & Cashier
Irvine Lanes
05.2022 - 10.2022
- I checked in and kept track of multiple reservations at a time while booking lanes for walk-in guests.
- I facilitated transactions with cash and credit using a POS system.
- I memorized our pricing and party packages to work with guests in finding which of our services/packages fit their needs best.
Crew Member
McDonald's
10.2020 - 07.2021
- I prepared and cooked food while safely operating general kitchen equipment.
- I learned to display flexibility in any role needed to best assist guests and management.
Education
High School Diploma -
Ontario High School
Ontario, CA05.2021
Associate of Science - Science
Irvine Valley College
Irvine, CA09-2026
Skills
- Knowledge in Microsoft Office programs
- Bilingual (English and Spanish)
- Attention to detail
- Quickly acclimating to shifting priorities
- 4 years of Customer Service experience
- Retail sales
- Retail floor stocking
- Product restocking
- POS systems
- Communicating with guests and team
- Basic math
- Loyalty program administration
- Loyalty program knowledge
Timeline
Brick Specialist
The Lego Store
04.2024 - Current
Game Guide
The Escape Game
03.2023 - 11.2023
Front Desk Associate & Cashier
Irvine Lanes
05.2022 - 10.2022
Crew Member
McDonald's
10.2020 - 07.2021
High School Diploma -
Ontario High School
Associate of Science - Science
Irvine Valley College
Volunteering
St Johns Community Health Clinic
- Educated on Drug Policy & Harm Reduction
- Assisted with spreading awareness
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