Jayce Self
San Antonio,TX
Summary
Dynamic and results-oriented professional with a proven track record at Tune Up The Manly Salon, excelling in customer conflict resolution and multitasking. Demonstrated expertise in bookkeeping and fostering positive client relations, enhancing customer loyalty and operational efficiency. Achieved significant improvements in client satisfaction and workflow management.
Overview
1
1
year of professional experience
Work History
Receptionist/Bartender
Tune Up The Manly Salon
04.2024 - Current
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or text.
- Confirmed appointments, communicated with clients, and updated client records.
- Regularly cleaned and sanitized bar and reception area, beer lockers, refrigeration and storage areas.
- Maintained confidentiality of information regarding clients and company.
- Assisted with onboarding new clients and securing paperwork completion.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled client appointments for staff teams.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Collected various forms of payments, processed transactions and updated relevant records.
- Handled assignments independently with good judgement and critical thinking skills.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Organized, maintained and updated information in computer databases.
Education
Northwest Vista College
San Antonio, TXHigh School Diploma -
John M. Harlan High School
San Antonio, TX06-2024
Skills
- Bookkeeping
- Phone etiquette
- Avoided unnecessary conflict
- Resolved customer conflicts
- Multitasking and prioritization
- Data inputting
- Time management and appointment scheduling
- Reception desk management
- Customer and client relations
- Verbal and written communication
- Positive and professional demeanor
Timeline
Receptionist/Bartender
Tune Up The Manly Salon
04.2024 - Current
Northwest Vista College
High School Diploma -
John M. Harlan High School
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