Jayce Smith
Plant City,FL
Summary
Dynamic kitchen and bar manager with extensive experience at Applebee's Neighborhood Grill & Bar, excelling in inventory management and customer service. Proven track record of enhancing profitability through effective cost control and staff training, while fostering a positive team environment. Committed to maintaining high food safety standards and delivering exceptional dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Kitchen Manager
Applebee's Neighborhood Grill & Bar
11.2024 - Current
- Learned food safety standards and sanitation protocols to ensure compliance with health regulations.
- Assisted in inventory management, tracking supplies and minimizing waste effectively.
- Supported kitchen staff in meal preparation, demonstrating adaptability and teamwork in fast-paced environment.
- Followed recipes accurately while maintaining consistency in food quality and presentation.
- Maintained cleanliness of workstations and dining areas, ensuring a welcoming environment for guests.
- Collaborated with team members to streamline workflow during peak service hours for improved efficiency.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
- Increased overall profitability with effective budget management, including cost control strategies for purchasing and labor expenses.
Bar Manager
Applebee's Neighborhood Grill & Bar
06.2024 - 11.2024
- Managed daily bar operations, ensuring high standards of service and customer satisfaction.
- Trained and supervised bartending staff on menu offerings and best practices.
- Developed and implemented cocktail recipes, enhancing drink selection and customer experience.
- Maintained inventory levels, ordering supplies to prevent shortages during peak periods.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Handled customer complaints professionally, resolving issues promptly and effectively.
- Elevated customer satisfaction with introduction of customer feedback system, addressing concerns promptly.
- Motivated staff to perform at peak efficiency and quality.
FOH Manager
Applebee's Neighborhood Grill & Bar
01.2024 - 06.2024
- Supervised front-of-house operations to ensure high levels of customer satisfaction.
- Trained and mentored staff on service standards and operational procedures.
- Coordinated daily staff schedules to optimize service efficiency during peak hours.
- Implemented inventory management practices to maintain adequate stock levels.
- Enhanced communication between FOH staff members by holding daily pre-shift meetings updating on changes in menus or promotions.
- Promoted upselling strategies among servers, leading to higher average check values per transaction.
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Resolved customer complaints effectively, enhancing overall dining experience.
Bartender
Dagwoods Diner And Pub
11.2022 - 01.2024
- Mix and serve beverages according to standard recipes and customer preferences.
- Maintain cleanliness and organization of bar area, ensuring compliance with health regulations.
- Train new staff on bartending techniques and customer service best practices.
- Monitor inventory levels, placing orders for supplies as needed to optimize stock management.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Handled cash and card transactions accurately, reducing discrepancies and balancing till at end of each shift.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Bartender
Applebee's Neighborhood Grill & Bar
06.2019 - 01.2024
- Prepared and served beverages efficiently, ensuring customer satisfaction and adherence to quality standards.
- Maintained cleanliness and organization of bar area, complying with health and safety regulations.
- Demonstrated knowledge of drink recipes and ingredients, providing tailored recommendations to patrons.
- Assisted in inventory management, tracking stock levels, and placing orders for supplies as needed.
- Managed cash handling accurately, processing payments swiftly while maintaining transaction records appropriately.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Assisted with inventorying beverage stock and bar supplies.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Crafted and served cocktails, ensuring consistent quality and presentation.
Host/Server
Applebee's Neighborhood Grill & Bar
01.2018 - 06.2019
- Greeted and seated guests, ensuring a welcoming environment.
- Managed reservation system, optimizing table turnover and guest flow.
- Trained new hosts on customer service standards and operational procedures.
- Collaborated with kitchen staff to coordinate timely food delivery.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Streamlined check-in processes, reducing wait times for guests.
- Took initial drink orders and relayed information to wait or bar staff.
- Resolved customer complaints promptly, maintaining positive dining atmosphere and enhancing guest retention.
Education
GED -
Wesley Chapel High School
Wesley Chapel, FL12.2019
Skills
- Multitasking and organization
- Customer service
- Food safety
- Inventory management
- Ordering supplies
- Staff management
- Shift scheduling
- Sanitation
Accomplishments
- Eliminated food waste, resulting to hitting monthly bonuses.
- Reduced labor costs by reworking schedules and workflow.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food and Safety Training - Yearly
- Certified Neighborhood Expert, Applebees - 2019-present
Timeline
Kitchen Manager
Applebee's Neighborhood Grill & Bar
11.2024 - Current
Bar Manager
Applebee's Neighborhood Grill & Bar
06.2024 - 11.2024
FOH Manager
Applebee's Neighborhood Grill & Bar
01.2024 - 06.2024
Bartender
Dagwoods Diner And Pub
11.2022 - 01.2024
Bartender
Applebee's Neighborhood Grill & Bar
06.2019 - 01.2024
Host/Server
Applebee's Neighborhood Grill & Bar
01.2018 - 06.2019
GED -
Wesley Chapel High School
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