Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jayce Steury

Overland Park,KS

Summary

Positive and diligent business professional effective at promoting resident satisfaction by address concerns, spearheading repairs and implementing updates to enhance properties. Talented business manager with demonstrated operational and leadership skills. Offering 4 years of business and training experience paired with goal-oriented and performance-minded approach.

Overview

6
6
years of professional experience

Work History

Resident Manager

Lincoln Property Company
Overland Park , Kansas
03.2021 - Current
  • Coordinated vendors such as carpet cleaners, tilers, cable suppliers and satellite and phone service providers.
  • Managed, scheduled and determined workload for five-member property management team.
  • Discussed resident concerns with team members and developed strategic resolutions.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Conducted inspections of property grounds, buildings and equipment to identify maintenance concerns and direct timely repairs.
  • Managed operations and leasing of upscale community of 448 executive apartment homes.
  • Oversaw and enhanced work of leasing and marketing team members to promote optimal efficiency and obtain necessary results.
  • Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
  • Maximized rental income while minimizing expenses through effective planning and control.
  • Took part in mentorship program, helping new hires with learning and talent development.

Leasing and Marketing Professional

Lincoln Property Company
Overland Park, Kansas
05.2019 - 03.2021
  • Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
  • Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
  • Reported and documented maintenance requests and scheduled appropriate services.
  • Advertised on internet ad forums and obtained potential residents through lead generation.
  • Used CRM, Yardi, and Entrata to maintain resident database of personal information, repairs and lease agreements.
  • Fostered community relationships to improve resident satisfaction through In-person and over the phone communication.
  • Conducted property move-ins, move-outs and walk-through inspections.
  • Discussed resident concerns with team members and developed strategic resolutions.
  • Communicated effectively with owners, residents and on-site associates.
  • Managed resident and property documents for permanent records and regulatory requirements.
  • Stayed up-to-date on all training and talent development for the company.

Kids TLC

Kids TLC
Olathe , Kansas
01.2018 - 05.2019
  • Maintained positive attitude and affirmatively communicated with each student.
  • Supported teacher in development of individual learning strategies.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Maintained accurate, complete and correct records required by law, district policy and administrative regulations.
  • Guided learning process toward achievement of curriculum goals by establishing clear objectives for learning activities and communicating objectives to students.
  • Worked with students in home environments using tailored behavioral plan.
  • Mentored staff in best practices for helping special education students excel.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Observed students' performance and recorded relevant data to assess progress.
  • Responded to emergency situations to resolve immediate safety concerns or direct appropriate personnel for resolution.

Leasing Professional

CRES Management
Overland Park, Kansas
02.2018 - 03.2019
  • Marketed property to local businesses through collateral, emails and phone calls.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
  • Verified tenant incomes and other information before accepting lease applications.
  • Resolved conflicts between tenants regarding noise, encroachments and parking.
  • Escalated major issues to property manager for immediate remediation.
  • Distributed and followed up on tenant renewal notices.
  • Marketed diverse properties to prospective clients and consistently exceeded target closing rates.

Education

No Degree - Business Management & Leadership

Kansas State University
Manhattan, KS

High School Diploma -

Olathe South High School
Olathe, KS
05.2014

Skills

  • Performance Assessment
  • Tenant and Owner Liaising
  • Internet Advertising
  • Dispute Handling
  • Violation Resolution
  • Code Compliance
  • Program Improvements
  • Professional Sales License
  • Employee Motivation and Guidance
  • Creative and Adaptable
  • Learning and talent development

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved and maintained 95% occupancy by completing renewal and leasing tasks with accuracy and efficiency.
  • Leasing and Marketing professional of the year: 2020
  • Demonstrated skill and career growth by being promoted within 3 years of the company.
  • Professional sales License through Keller Williams


Timeline

Resident Manager

Lincoln Property Company
03.2021 - Current

Leasing and Marketing Professional

Lincoln Property Company
05.2019 - 03.2021

Leasing Professional

CRES Management
02.2018 - 03.2019

Kids TLC

Kids TLC
01.2018 - 05.2019

No Degree - Business Management & Leadership

Kansas State University

High School Diploma -

Olathe South High School

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Jayce Steury