Jaycee Benoit
College Station,TX
Summary
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
3
3
years of professional experience
Work History
Host
Urban Table
College Station, TX
08.2024 - Current
- Greeted guests upon arrival and provided them with menus.
- Took reservations over phone and in person.
- Assisted other departments when needed such as bussing tables.
- Provided customers with accurate wait times and monitored waiting list.
- Assisted servers in seating guests by escorting them to their tables.
- Managed incoming calls during busy shifts.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
Host/Restaurant Server
Y Comida
Austin/Round Top , Tx
03.2023 - Current
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Managed dining room layout to maximize efficiency of staff members.
- Served as point-of-contact for resolving guest complaints or special requests.
- Contributed to team efforts by accomplishing related tasks as needed.
- Checked identification for guests who appeared under age 21.
- Provided customers with accurate wait times and monitored waiting list.
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided excellent customer service by anticipating customer needs.
- Assisted servers in seating guests by escorting them to their tables.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
Retail Cashier
Buck Fergeson Original
Bellville , Tx
01.2024 - 08.2024
- Restocked shelves with merchandise as needed.
- Processed cash, credit, and check payments accurately and efficiently.
- Maintained a clean and orderly checkout area.
- Performed opening and closing duties such as setting up registers, counting cash drawers.
- Handled returns of merchandise in an efficient manner while maintaining customer satisfaction.
- Followed company policies regarding payment methods, discounts, refunds.
- Greeted customers in a friendly and professional manner.
- Stocked shelves when needed and kept the sales floor neat and organized.
- Maintained store security by monitoring customers' activities within the store premises.
- Kept store presentable with regular cleaning and organization.
- Reported damaged items and incorrect pricing to supervisor.
Cashier/Host/Food Server
Royer's Pie Haven
Round Top , Tx
03.2021 - 08.2024
- Answered customer inquiries regarding store policies and procedures.
- Balanced daily transactions on a computerized point-of-sale system.
- Greeted customers and answered any questions they had about the store's products and services.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Answered customer questions and provided store information.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained work area and kept cash drawer organized.
Education
High School Diploma -
Bellville High School
Bellville, TX05-2024
Skills
- Management
- Team Collaboration
- Customer Service
- Leadership
- Menu knowledge
- Professional Appearance
- Strong interpersonal
Websites
Timeline
Host
Urban Table
08.2024 - Current
Retail Cashier
Buck Fergeson Original
01.2024 - 08.2024
Host/Restaurant Server
Y Comida
03.2023 - Current
Cashier/Host/Food Server
Royer's Pie Haven
03.2021 - 08.2024
High School Diploma -
Bellville High School
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