Jaycee Collins

Eli’s Western Wear

12.2023 - 01.2025

Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Built relationships with customers to encourage repeat business.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Monitored customers for signs of security concerns and escalated issues to management.
Developed strong rapport with customers and created positive impression of business.
Prioritized helping customers over completing other routine tasks in store.
Used in-store system to locate inventory and place special orders for customers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Made and received phone calls from other stores to ensure customer orders and needs were fulfilled.
Maintained up-to-date knowledge of store sales, payment policies and security standards.

Summary