Jaycee Cooper
Fort Smith,AR
Summary
Proven Patient Care Technician with a history at Baptist Hospital, adept in emergency response and patient-focused care. Excels in critical thinking and providing companionship, significantly enhancing patient satisfaction. Demonstrated ability to adapt to fast-paced environments, ensuring both patient safety and comfort. Known for exceptional communication skills and a professional bedside manner, consistently praised for detailed patient management.
Overview
4
4
years of professional experience
Work History
Sales Associate
SOT Boutique
Fort Smith, AR
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Waitress
Hooters
Fort Smith, AR
11.2020 - Current
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Patient Care Technician
Baptist Hospital
Fort Smith, AR
01.2022 - 11.2022
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Supported patient admissions, discharges, and transfers to promote team productivity.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Collected and transported specimens to prepare for lab testing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maintained clean and safe environment to promote patient safety and comfort.
- Applied oxygen via nasal cannula, simple masks and nebulizer masks under direction of nurse in charge.
- Used principles of growth and development to provide age-specific treatment and care.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Education
High School Diploma -
Centennial High School
Franklin, TNNo Degree Yet - Nursing
Carl Albert State College
Poteau, OKSkills
- P>Dementia and Alzheimer's knowledge
- P>Outpatient care
- P>Transporting patients
- P>Supporting personal needs
- P>Patient-focused care
- P>Conducting intakes
- P>Patient Assessments
- P>Inpatient care
- P>Direct Patient Care
- P>Companionship and emotional support
- P>Patient Management
- P>Responding to emergencies
- P>Documenting behaviors
- P>Recording vital signs
- P>Professional bedside manner
- P>Adaptable
- P>Patient services
- P>Feeding assistance
- P>Hospice and palliative care
- P>Flexible and Adaptable
- P>Attention to Detail
- P>Active Listening
- P>Decision-Making
- P>Teambuilding
- P>Data Entry
- P>Excellent Communication
- P>Critical Thinking
- P>Dependable and Responsible
- P>Planning and Coordination
- P>Analytical and Critical Thinking
- P>Cultural Awareness
- P>Problem-Solving
- P>Self-Motivated
Timeline
Sales Associate
SOT Boutique
08.2024 - Current
Patient Care Technician
Baptist Hospital
01.2022 - 11.2022
Waitress
Hooters
11.2020 - Current
High School Diploma -
Centennial High School
No Degree Yet - Nursing
Carl Albert State College