Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaycee Lemons

Mansfield,TX

Summary

I am a motivated and experienced receptionist with a genuine love for animals, currently pursuing a veterinary medicine degree. I bring strong communication and customer service skills to provide compassionate care. Highly organized, detail-oriented, and adaptable in fast-paced environments. Collaborative team player with a knack for problem-solving. I am eager to contribute a strong work ethic to a dynamic team environment.

Overview

5
5
years of professional experience

Work History

Property Manager

Elk Plaza Storage Units
06.2025 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.

Call Center Representative

United Dermoatology Associates
Mansfield, Texas
2023.04 - 2024.05
  • Responded to customer calls and emails to answer questions about products and services.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Processed debit and credit card and electronic check payments.
  • Attended telephone skills and program information training sessions to boost aptitude.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Optimized organizational processes by effectively managing crew schedules while adhering to contractual restrictions.

Receptionist

PetSuites
11.2022 - 05.2023
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Managed over 50 customer calls per day

Secretary/Bookkeeper

ARNOUS LIMITED LLC
10.2021 - 11.2022
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Maintained daily report documents, memos and invoices.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Created and updated records and files to maintain document compliance.
  • Drafted agendas, recorded minutes and generated documents to facilitate meetings.
  • Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Maintained electronic filing systems and categorized documents.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.

Internship Student

Richter Animal Hospital
12.2020 - 02.2022
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Sorted, organized, and maintained files.
  • Sorted and organized files, spreadsheets, and reports.
  • Prepared project presentations and reports to assist senior staff.
  • Providing basic care and feeding for animals in the hospital.
  • Cleaning and sanitizing animal enclosures and hospital areas.
  • Assisting with animal handling and restraint.
  • Observing animal behavior and reporting any abnormalities.
  • Assisting with grooming and bathing animals.
  • Assisting with exercise and enrichment activities for animals.

Server

Chick-fil-A
06.2020 - 10.2021
  • Greeting customers with a warm and friendly demeanor.
  • Taking customer orders accurately and efficiently.
  • Providing product recommendations and answering customer questions.
  • Operating the cash register and handling transactions.
  • Assembling and packaging orders for dine-in and take-out customers.
  • Ensuring order accuracy and quality control.
  • Maintaining cleanliness and organization of the front counter area.Greeting customers and processing their orders at the register.
  • Operating the cash register and handling transactions.
  • Providing information on menu items, promotions, and specials.
  • Assisting customers with any inquiries or concerns.
  • Processing payments accurately and efficiently.
  • Balancing cash drawer and maintaining proper cash handling procedures.
  • Collaborating with the team to ensure a smooth flow of customer service.

Server Shift Leader

Marble Slab Creamery
07.2020 - 12.2020
  • Cultivated warm relationships with regular customers.
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.Greeting and welcoming customers in a friendly manner.
  • Assisting customers in selecting flavors and toppings.
  • Preparing and serving ice cream orders according to customer preferences.
  • Operating ice cream dispensers and equipment.
  • Providing information about the different ice cream flavors and products.
  • Handling cash transactions and using the cash register.
  • Maintaining cleanliness and organization of the serving area.

Education

Bachelor of Science - Animal Sciences

Hill College
Hillsboro, TX

High School Diploma -

Fellowship Academy
Kennedale
05.2020

Skills

  • Excellent Communication Skills
  • Strong Customer Service Skills
  • Organizational Skills
  • Attention to Detail
  • Multitasking Abilities
  • Computer Skills
  • Problem-Solving Skills
  • Empathy and Compassion
  • Teamwork and Collaboration
  • Adaptability

Timeline

Property Manager

Elk Plaza Storage Units
06.2025 - Current

Call Center Representative

United Dermoatology Associates
2023.04 - 2024.05

Receptionist

PetSuites
11.2022 - 05.2023

Secretary/Bookkeeper

ARNOUS LIMITED LLC
10.2021 - 11.2022

Internship Student

Richter Animal Hospital
12.2020 - 02.2022

Server Shift Leader

Marble Slab Creamery
07.2020 - 12.2020

Server

Chick-fil-A
06.2020 - 10.2021

Bachelor of Science - Animal Sciences

Hill College

High School Diploma -

Fellowship Academy

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Jaycee Lemons