Jaycee McKinney

• Improved warehouse efficiency by organizing and maintaining a clean dock area.
• Loaded, unloaded, and sorted parts as part of accurate and efficient weekly shipments.
• Prepared bins of parts for easy transportation between drivers and other Napa locations.
• Collaborated with team members to complete tasks efficiently, improving overall productivity.

• Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
• Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
• Negotiated contract renewals, securing continued business partnerships with satisfied clients.
• Built constructive customer relationships to improve loyalty and recommendations.

• Expedited order processing by efficiently locating, retrieving, and staging items for shipment.

➢ Rack, un-rack and package customer parts per the work order.

➢ Ensures all customer product and tooling is handled properly to avoid damage.

Visually inspects product prior to racking while notifying the Team Leader/Supervisor of

any non-conformances.

➢ Records necessary racking and un-racking information on work order.

L

• Reduced order processing time with the use of RF scanning equipment and inventory management software.
• Checked inventory and selected products from specific locations based upon availability.
• Improved order accuracy by meticulously picking items according to pick list and packing slip requirements.
• Performed proper lifting and handling techniques to maintain safe working environment.
• Contributed to overall warehouse efficiency by assisting in other areas such as receiving, stocking, or shipping when required.