Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

JayCee Moore

Spokane,WA

Summary

Experienced hospitality professional with a proven track record in managing hotel operations, guest relations, and team development, seeking a challenging General Manager position to contribute leadership and operational expertise in a dynamic Hospitality environment.

Overview

14
14
years of professional experience

Work History

General Manager

Hampton Inn and Suites Coeur d’Alene
Coeur d’Alene
02.2020 - Current
  • Lead all day-to-day operations of the hotel, ensuring adherence to Hilton and Management Company standards
  • Manage Accounts Receivable, time management, and team member development initiatives
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Supervise a team including Assistant General Manager, department heads, and 28 staff members.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Front Desk & Reservation Manager

Northern Quest Resort and Casino
03.2017 - 02.2020
  • Managed 4 departments: Front Desk, Reservations, Bell Staff, and Concierge
  • Supervised 7 Supervisors and a team of 50 members, ensuring efficient operations
  • Developed policies in compliance with Kalispel Tribe and resort standards
  • Oversaw payroll management, staffing, and conducted interviews and reviews.

Front Desk Supervisor

Hilton Garden Inn Spokane Airport
Spokane
05.2010 - 02.2017
  • Promoted from Full Time Night Auditor to Front Desk Supervisor in 2016
  • Managed a team of 7 Front Desk agents, scheduling, and facilitating meetings
  • Assisted Assistant General Manager in daily operations and guest services.

Education

General Studies -

West Valley High School
01.2005

Skills

  • Hotel operations management
  • Team leadership and development
  • Guest relations and dispute resolution
  • Policy development and compliance
  • Budgeting and financial management
  • Organizational culture cultivation

References

Apryl Hilborn- 509-960-1134

Robby Sensibaugh- 208-830-7397

Timeline

General Manager

Hampton Inn and Suites Coeur d’Alene
02.2020 - Current

Front Desk & Reservation Manager

Northern Quest Resort and Casino
03.2017 - 02.2020

Front Desk Supervisor

Hilton Garden Inn Spokane Airport
05.2010 - 02.2017

General Studies -

West Valley High School

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