Jaycee Ortiz

Objective:

Dedicated and results-oriented HR professional with 2 years of experience seeking to leverage expertise in recruitment, employee relations, and talent management in a challenging HR role. Proven track record of implementing HR strategies that drive organizational success and employee satisfaction. Have multiple years of manager and retail experience.

Professional Experience:

Human Resources Specialist & Head of Recruiting Coordinator - Home Office Painted Tree Boutiques

October 2022 - Present

• Oversee full-cycle recruitment process, including job salary research, job postings, resume screening, interviewing, and offer negotiations.
• Develop and implement employee retention strategies
• Advise management of HR policies, procedures, and employment law compliance to mitigate risks and ensure a positive work environment.
• Conduct investigations into employee complaints and grievance, maintaining confidentiality and fairness throughout the process - this can lead to myself traveling for auditing employees and management.
• Managed onboarding and orientation processes for new hires, ensuring smooth transitions and alignment with company culture and values.
• Administered employee benefit programs, including health insurance, retirement plans, and wellness initiatives.
• Coordinated performance management processes, including goal-setting, performances reviews, and development plans.
• Provided coaching and guidance to Senior Managers, Managers on employee relations issues, fostering positive relationships and effective communication.
• Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
• Filed paperwork, sorted, and delivered mail and maintained office organization.

Traveling Team - Opening Stores

October 2022 - Present

• Managing all product that is bought to set up the new location with supplies.
• Managing all new hires for all new locations as well as training staff members with job and system.
• Promoted a positive works culture through effective communication, employee recognition, and team building.
• Help lease spaces to new vendors and promote healthy and new relationships with vendors.
• Manager customer and vendor complaints, and deescalate the situations.

General Store Manager - Painted Tree Boutiques

March 2022-October 2022

• Managed budget implementations, employee reviews, training, schedules, and contract negotiations with vendors.
• Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
• Cultivated strong relationships with clients, 250-300 vendors to ensure long-term success and loyalty and partnership with our vendors.
• Working with Home Office to make sure store operations are running smoothly and correctly.
• Assisted and recruiting, hiring and training of team members.
• Trained and guided team members to maintain high productivity and performance metrics.
• Overseeing staff, vendor accounts and the day-to-day store operations.

Assistant Store Manager - Painted Tree Boutiques

February 2021- March 2022

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects/tasks.
• Collaborated with the management team to develop strategic plans for business growth and improvement.

Sale Associate - Painted Tree Boutiques

November 2020 - February 2021

• Worked varied hours to meet seasonal and business needs.
• Greeted customers and offered assistance for increased customer satisfaction.
• Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
• Maintained relationships with customers to maximize sales opportunities.
• Managed efficient cash register operations.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Keep and maintaining the store cleanliness and operational.

Skills:

• Extensive experience in retail operations, including store management and great customer service skills and communication.
• Proven ability to adapt to new environments and work independently or as part of a team.
• Exceptional communication skills, both verbal and written, with a knack for building rapport with diverse clientele.
• Strong organizational skills and attention to detail, ensuring all aspects of store openings are meticulously executed.
• Proficient in Microsoft Office Suite and POS systems.
• Communication skills with customers, staff members, employees and vendors.
• Work with Gusto payroll and Ease with benefits.
• Problem-Solving Skills
• Time Management and adaptability
• Pay attention to detail
• Leadership