Jaycee Parrish
Rustburg,VA
Summary
Demonstrates strong communication and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Lending Specialist
Beacon Credit Union
04.2024 - Current
- Educated clients on various lending products available, helping them make informed decisions that best suited their financial goals.
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Improved customer satisfaction by delivering personalized loan consultation services tailored to individual financial needs.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Participated in ongoing training programs to enhance professional skills and stay current with industry best practices.
- Processed loan applications and monitored progress from start to finish.
- Developed and maintained relationships with customers, lenders and other third parties.
- Assisted customers with completing loan applications and other paperwork.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
- Educated potential clients on various loan options, guiding them towards informed decisions that fit their financial goals.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Educated customers on use of banking website and mobile apps.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Followed proper protocol when notarizing documents, verifying signatures and dates for compliance.
Daycare Teacher
KinderCare Learning Centers
01.2024 - 04.2024
- Assisted with the transition of children from one activity to another
- Maintained a clean and orderly classroom environment
- Responded to inquiries from parents and provided updates on their child's progress
- Encouraged children to interact with each other in a positive manner
- Encouraged the development of language and communication skills
- Assisted with mealtime, changing diapers, and general hygiene for children
- Worked with other team members to ensure the safety of the children
- Supervised outdoor activities
- Monitored the safety of children and ensured their protection at all times
- Established positive relationships with children and their families
- Maintained records of daily activities and health information
- Assisted with daily activities such as dressing, feeding, naptime, and playtime
- Ensured that all children were given equal attention and care
- Read stories to children in the daycare
- Followed all safety regulations and emergency procedures
- Encouraged social interaction among children and assisted in resolving conflicts
- Monitored and sanitized play areas
- Maintained accurate records of infant's daily activities, including feedings, naps, and diaper changes
Child Care Provider
Self Employed
05.2022 - 01.2024
- Developed strong relationships with parents through open communication, addressing concerns, and providing updates on their child''s progress.
- Ensured a safe and nurturing environment
- Kept children safe and secure in different environments with diligent monitoring and effective management strategies.
- Managed home environment to keep areas clean, organized and free of safety hazards.
- Taught children to organize toys, wash hands, and share by leading by example.
- Administered medications by following strict instructions from parents.
- Provided first aid and care during emergencies, ensuring child safety at all times.
- Monitored children's play activities to verify safety.
- Supervised children engaged in physical activity, learning and social skills with peers.
Bank Teller
Benchmark Community Bank
03.2021 - 04.2022
- Recognized customer needs and referred to appropriate representative or line of business for cross-selling or service opportunities
- Turned in excess cash to maintain drawer security, counted and packaged currency and coins
- Identified sales opportunities and referred customers to branch partners in financial services
- Reconciled cash drawer, resolved discrepancies, and educated customers on the use of banking websites and mobile apps
- Received incoming and outgoing calls related to customer questions and other services
- Processed customer transactions promptly, provided customer records, account statements, and copies of checks to minimize wait times
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Removed mutilated currency from circulation, placed orders for customer checks, and verified starting numbers
- Assisted customers with cashing checks, depositing funds, loan and mortgage payments, and account management
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Ensured that appropriate changes were made to resolve customers' problems
Bank Teller
First Citizens Bank
01.2018 - 03.2021
- Recognized customer needs and referred to appropriate representative or line of business for cross-selling or service opportunities
- Turned in excess cash to maintain drawer security, counted and packaged currency and coins
- Identified sales opportunities and referred customers to branch partners in financial services
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Received incoming and outgoing calls related to customer questions and other services
- Processed customer transactions promptly, provided customer records, account statements, and copies of checks to minimize wait times
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Removed mutilated currency from circulation, placed orders for customer checks, and verified starting numbers
- Assisted customers with cashing checks, depositing funds, loan and mortgage payments, and account management
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Sold and cross-sold bank products to new and existing customers
- Ensured that appropriate changes were made to resolve customers' problems
- Assisted and solved customers queries related to account set up and closings, compromised debit cards, completed loan applications, and issued new credentials
Sale Associate
Wireless zone
07.2017 - 01.2018
- Established and maintained effective communication with team members
- Handled all customer inquiries in a professional manner
- Processed payments and returns efficiently and accurately
- Promoted store products and services to increase sales
- Answered customers' questions regarding product features, pricing, and availability
- Utilized upselling techniques to increase sales
- Maintained a clean and organized work area
- Assisted customers in selecting and purchasing merchandise
- Delivered exceptional customer service in a busy retail environment
- Assisted in the development of promotional campaigns
- Managed store opening and closing duties
- Restocked shelves and displays to ensure product availability
Nurses' Aide
Hickory Hill Retirement Community
01.2016 - 07.2016
- Assisted in patient care by providing comfort, mobility assistance, and vital signs monitoring under the supervision of a Registered Nurse
- Successfully completed a nursing assistant training program
- Monitored and reported changes in patient condition to nursing staff
- Assisted with range of motion exercises and other rehabilitative activities
- Provided emotional support and comfort to patients and their families
- Followed established safety protocols to reduce the risk of injury to patients
- Assisted with patient transfers, positioning, and repositioning
- Assisted patients with dressing, bathing, grooming, and other activities of daily living
- Maintained patient records, including vital signs, intake and output records, and other required documentation
- Assisted with feeding, clothing, and toiletry needs of patients
- Developed strong interpersonal and communication skills in order to provide compassionate and respectful care to all patients
- Assisted in the transfer of patients in and out of bed, wheelchair, and other assistive devices
Education
Certificate - Nurse's Aide
Southside Virginia Community College
Alberta, VA01.2016
Certificate - Cosmetology
Nottoway Votech Center
Amelia Court House, VA05.2015
High School Diploma -
Nottoway High School
Crewe, VA05.2015
Skills
- Customer service
- Communication skills
- Cash handling
- Sales
- Childcare
- Time management
- Organizational skills
- Conflict-resolution
- Financial transactions
- Account maintenance
- Privacy and confidentiality
- Professionalism
- Teamwork
- Telephone Etiquette
- Documentation
- Product Knowledge
- Adaptability
- Empathy
- Problem Solving
- Loan servicing
- Documentation review
- Attention to detail
- Customer service-focused
- Client relationship building
Certification
- CPR Certification
- AED Certification
- Driver's License
- First Aid Certification
- Notary
Timeline
Lending Specialist
Beacon Credit Union
04.2024 - Current
Daycare Teacher
KinderCare Learning Centers
01.2024 - 04.2024
Child Care Provider
Self Employed
05.2022 - 01.2024
Bank Teller
Benchmark Community Bank
03.2021 - 04.2022
Bank Teller
First Citizens Bank
01.2018 - 03.2021
Sale Associate
Wireless zone
07.2017 - 01.2018
Nurses' Aide
Hickory Hill Retirement Community
01.2016 - 07.2016
Certificate - Nurse's Aide
Southside Virginia Community College
Certificate - Cosmetology
Nottoway Votech Center
High School Diploma -
Nottoway High School
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