Jaycee Romans
Moncks Corner
Summary
Knowledgeable and dedicated customer service professional eager to continue to learn and grow. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Electrical Technician
Nucor Steel Berkeley
11.2022 - 03.2024
- Installed, maintained, troubleshot and repaired electrical and electronic equipment throughout the mill.
- Conducted safety inspections to adhere to industry standards, enhancing workplace safety for all employees.
- Collaborated effectively with the production and mechanical departments to continue safe and smooth continuous operation of the mill.
Sales Manager
Dynamic Health and Fitness
04.2022 - 11.2022
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Organized engaging fitness events and workshops that attracted new members and increased community visibility.
Customer Service Representative
GEICO, Government Employees Insurance
11.2020 - 11.2021
- Exceeded customer call center standards for service levels, quality, and handle time, maintaining performance ratings overall as 4.0/5.0 or above the entire year.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Accurately and efficiently collected and entered insurance policy information, made updates, and processed online payments.
Clerk Assistant
United States Postal Service
05.2020 - 09.2020
- Delivered industry leading customer service by greeting customers, offering assistance with product selection, accepting and delivering packages and mail.
- Performed variety of mail processing tasks such as, preparing work area, loading over 500 packages daily onto automated equipment, removing mail from bins and placing into trays or containers, monitoring mail flow and culling out non-processable items.
Training Supervisor
U.S. Navy
08.2018 - 12.2019
- Provided staff training, professional development, supervision and evaluation to 120 new sailors in all aspects of transitioning to the fleet and their specific jobs.
- Scheduled and coordinated meetings, lessons, appointments, and initial check in requirements for a division of 50 team members.
Nuclear Plant Electrical Operator and Technician
U.S. Navy
12.2013 - 12.2019
- Monitored, analyzed, and maintained detailed logs of plant parameters hourly to maintain safe and proper plant operations.
- Safely and efficiently performed all necessary plant operations including start ups and shut downs, in-port and at-sea operations, and casualty response.
- Experience with troubleshooting and maintenance on plant equipment.
Education
Naval Nuclear Power Training Command
Charleston, SCHigh School Diploma -
Carl Junction High School
Carl Junction, MOSkills
- Customer Service
- Detail-Oriented
- Dependable and Punctual
- Adaptable and Flexible
- Teamwork and Collaboration
- Excellent Communication
Awards
Navy and Marine Corps Achievement Medal, November 8, 2019
Demonstrating outstanding leadership, supervising and mentoring 100 sailors and expertly managing a training program.
Navy and Marine Corps Achievement Medal, August 8, 2018
Managed a divisional training program that was praised as the best training program in the fleet during two inspections.
Timeline
Electrical Technician
Nucor Steel Berkeley
11.2022 - 03.2024
Sales Manager
Dynamic Health and Fitness
04.2022 - 11.2022
Customer Service Representative
GEICO, Government Employees Insurance
11.2020 - 11.2021
Clerk Assistant
United States Postal Service
05.2020 - 09.2020
Training Supervisor
U.S. Navy
08.2018 - 12.2019
Nuclear Plant Electrical Operator and Technician
U.S. Navy
12.2013 - 12.2019
Naval Nuclear Power Training Command
High School Diploma -
Carl Junction High School
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