Jaycee Smith
Mobile,AL
Summary
Dynamic Insurance Claims Processor with a proven track record at Pilot Catastrophe Services, enhancing claims accuracy and efficiency. Skilled in claims analysis and customer service, I fostered strong client relationships and provided effective training for new hires, ensuring high performance and satisfaction. Proficient in Microsoft Word, I excel in multitasking and organizational skills.
Developed analytical and problem-solving skills in fast-paced insurance environment, looking to transition into new field. Leveraged expertise in data analysis and customer service to handle complex tasks efficiently. Seeking to apply these transferrable skills in dynamic, results-driven setting.
Bringing positive and detail-oriented approach to efficiently manage and process claims. Well-versed in understanding policy documents and adept in data entry and record management. Dedicated to ensuring accurate and timely processing to support customer satisfaction and company success.
Overview
1
1
year of professional experience
Work History
Insurance Claims Processor
Pilot Catastrophe Services
Mobile, AL
09.2024 - Current
- Increased accuracy in claims processing by verifying policyholder information and cross-referencing with available records.
- Maximized claim efficiency by thoroughly reviewing and analyzing insurance claims.
- Provided ongoing training and support for new hires, contributing significantly to their successful job performance as Insurance Claims Processors.
- Achieved quick resolution of outstanding issues by conducting thorough follow-ups on pending claims.
- Exhibited strong organizational skills in managing multiple tasks simultaneously, resulting in consistently meeting deadlines.
- Improved customer satisfaction by providing prompt, courteous, and knowledgeable assistance during the claims process.
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Assisted in onboarding of new claims processors to familiarize with company procedures, policies and processes.
- Established positive and trusting relationships with injured clients, administering efficient customer service and processing claims quickly.
- Verified client information by analyzing existing evidence on file.
- Generated, posted and attached information to claim files.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Prepared insurance claim forms or related documents and reviewed for completeness.
Education
High School Diploma -
Compass Point Christian Academy
Saraland, AL05.2024
Skills
- Claims analysis
- Verbal communication
- Data entry proficiency
- Assertiveness
- Claims review
- Claims
- Accuracy and precision
- Teamwork
- Teamwork and collaboration
- Customer service
- Time management
- Attention to detail
- Multitasking
- Multitasking Abilities
- Organizing and prioritizing work
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Teamwork skills
- Claims processing
- Relationship building
- Microsoft office
- Computer proficiency
- Documentation skills
- Data entry
- Claims adjustment
- Task prioritization
- Self motivation
- Documentation
- Appointment scheduling
- Professionalism
- Document review
- Time management abilities
- Continuous improvement
- Adaptability
- Written communication
- Office equipment operation
- Claim amount calculations
- Skilled in Microsoft Word
- Proficient in Adobe Acrobat
Timeline
Insurance Claims Processor
Pilot Catastrophe Services
09.2024 - Current
High School Diploma -
Compass Point Christian Academy
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