Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jaycee Wilson

Hillside

Summary

Dynamic customer service and administrative professional with a proven track record of excellence at Hillside Police Department, IKEA, and Victoria’s Secret – PINK. Recognized for exceptional attention to detail, effective communication, and the ability to resolve conflicts with empathy in high-pressure environments. Skilled at fostering teamwork, maintaining strict compliance standards, and delivering outstanding service with a safety-first mindset.

Overview

9
9
years of professional experience

Work History

Administrative Assistant / Records Clerk

Hillside Police Department (Township of Hillside)
10.2022 - Current
  • Led daily operations of the Records Bureau, ensuring accuracy and efficiency in a high-volume, fast-paced environment.
  • Maintained confidential records with 100% compliance to strict privacy and safety standards, demonstrating trustworthiness and attention to detail.
  • Assisted dozens of community members weekly, delivering professional customer service and clear communication to diverse individuals.
  • Collaborated with multiple departments and outside agencies to resolve time-sensitive issues, showing strong teamwork, adaptability, and problem-solving skills.
  • Managed a multi-line phone system and greeted visitors, ensuring smooth communication and a positive customer experience.
  • Thrived under pressure by remaining calm, professional, and solution-focused, even during high-stress situations and urgent requests.

Customer Service Representative

GXO Logistics (via Staffmark)
08.2022 - 10.2022
  • Served as the primary point of contact for client accounts, answering questions, resolving concerns, and ensuring high levels of customer satisfaction.
  • Partnered with transportation, warehouse, and operations teams to resolve delivery and service issues quickly and efficiently.
  • Recorded all customer interactions and transactions with accuracy and attention to detail.
  • Handled complaints with professionalism and empathy, maintaining positive relationships and reinforcing trust.
  • Shared customer feedback and recurring issues with management to support process improvements and better communication.
  • Adapted to changing priorities and balanced multiple requests under pressure, ensuring smooth service in a fast-paced environment.

Customer Service Representative

IKEA
01.2020 - 10.2020
  • Assisted customers with product information, order tracking, returns, exchanges, and payments, ensuring professional, accurate, and friendly service.
  • Resolved complaints and concerns with empathy and proactive problem-solving, reinforcing customer satisfaction.
  • Processed billing inquiries and maintained accurate customer records with attention to detail and compliance with policies.
  • Built meaningful connections with customers through active listening, clear communication, and a people-first approach.
  • Collaborated with sales, logistics, and inventory teams to resolve issues quickly and create a seamless shopping experience.
  • Contributed to a positive, team-oriented environment by supporting colleagues and sharing knowledge.

Bra Fit Specialist / Team Lead

Victoria’s Secret – PINK
03.2019 - 02.2020
  • Delivered expert bra fittings by asking effective questions, conducting measurements, and resolving fit concerns with professionalism and discretion.
  • Created customized “bra wardrobes” by recommending multiple products that fit customer needs, driving sales and building loyalty.
  • Proactively engaged customers on the sales floor and assisted in fitting rooms to exceed sales goals and enhance customer satisfaction.
  • Led and mentored team members in the fitting room, promoting a “Best at Bras” culture and supporting peers in delivering consistent, high-quality service.
  • Resolved customer concerns with empathy and patience, reinforcing trust and ensuring positive experiences.
  • Supported store operations by processing transactions, restocking, and maintaining visual standards to create a welcoming environment.

Customer Service Representative

ShopRite
05.2016 - 11.2018
  • Assisted hundreds of customers weekly with purchases, returns, and inquiries, providing professional and friendly service in a fast-paced environment.
  • Processed payments, refunds, and transactions with accuracy, efficiency, and attention to detail.
  • Resolved customer concerns and complaints with patience and clear communication, ensuring positive shopping experiences.
  • Supported front-end operations by maintaining orderly checkout areas, restocking as needed, and helping team members during peak hours.
  • Demonstrated flexibility and teamwork by stepping into various roles to meet customer and store needs.

Education

High School Diploma -

Union County Vocational Technical Schools
Scotch Plains, NJ
06-2018

Completed Coursework - Business Management

Kean University
Union, NJ

Skills

  • Exceptional Customer Service
  • Safety & Compliance
  • Effective Communication
  • Conflict Resolution
  • Problem-Solving & Adaptability
  • Multitasking in High-Volume Settings
  • Attention to Detail
  • Team Leadership & Collaboration
  • Cultural Awareness & Empathy
  • Professionalism & Discretion

Accomplishments

    Commended by supervisors for exceptional professionalism and accuracy in handling sensitive records, ensuring 100% compliance with state and federal standards under high-pressure deadlines.

Timeline

Administrative Assistant / Records Clerk

Hillside Police Department (Township of Hillside)
10.2022 - Current

Customer Service Representative

GXO Logistics (via Staffmark)
08.2022 - 10.2022

Customer Service Representative

IKEA
01.2020 - 10.2020

Bra Fit Specialist / Team Lead

Victoria’s Secret – PINK
03.2019 - 02.2020

Customer Service Representative

ShopRite
05.2016 - 11.2018

High School Diploma -

Union County Vocational Technical Schools

Completed Coursework - Business Management

Kean University

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