Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jaycen Harris

Chicago,IL

Summary

Operations leader with a proven track record of transforming operations through process optimization, team development, and strategic partnerships. Rapidly advanced from Associate to Lead at Vivid Seats by driving efficiency, implementing training standards, and serving as trusted advisor for high-value relationships (e.g., Capital One). Combines deep operational expertise with exceptional coaching abilities to align teams with business objectives. Passionate about fostering transparency and continuous improvement. Ready to deliver greater impact in a leadership role.

Overview

4
4
years of professional experience

Work History

Client Operations Lead

Vivid Seats
09.2021 - Current
  • Promoted from Associate → Senior Associate → Lead
  • Capital One Partnership Stewardship: Serve as primary operational leader for MLB/Guestlist fulfillment, supervising financial reporting, and cross-departmental escalations. Built trust as the client's go-to resource for operational requests.
  • Process Transformation: Redesigned bulk-fulfillment protocols for large order requests, Developed templates for high quantity and repetitive fulfillment.
  • Team Development: Launched peer-coaching programs and 12+ training modules (e.g., MLB Refresher).
  • Led audit of nearly 500 AXS purchases (Austin Rodeo), ensuring 100% accuracy.
  • Advised leadership on international expansion strategies during director-level forums.
  • Pioneered 'Associate Skill Tiering' framework to align tasks with strengths, boosting team productivity.
  • Cross-Department Collaboration: Partnered with Product team to benchmark UX improvements for broker portals.
  • Training Leadership: Created instructional videos adopted as department standard – Examples including: SMS Gateway, MLB barcoding, ParkWhiz.

Education

Bachelor of Science - Marketing

Louisiana State University (LSU)
Baton Rouge, LA
05.2019

Skills

Process Optimization – Redesigning workflows (large fulfillment requests, variable order issue reporting, standardized efficiency processes)

Training & Coaching – Developed 12 training modules, mentored associates to promotion readiness with tailored skill development, and hosted group training sessions

Cross-Functional Leadership – Bridged gaps between fulfillment services, product, broker, and partnership relations (eg, Capital One partnership)

Strategic Communication – Tailored messaging from new hires to directors, ensuring alignment and transparency

Partnership Management – Trusted Capital One liaison for MLB/Guestlist fulfillment and financial reporting

Operational Problem-Solving – Diagnosed inefficiencies (eg, Booey fulfillment improvements and Salem’s Tradedesk automation) and implemented scalable fixes

Stakeholder Influence – Advised leadership on growth initiatives (eg, international expansion, VSFS improvements)

Performance Standardization – Created frameworks (eg, Associate Skill Tiering) to elevate team productivity

Interests

Interests & Passions

Culinary Explorer – Cooking dishes from around the world, blending flavors and techniques to create memorable meals
Global Adventurer – Recently embraced solo travel with a transformative trip to Florence, Italy, where I immersed myself in art, history, and (of course) incredible food
Storyteller at Heart – An avid reader and writer, always seeking narratives that challenge perspectives—whether in books, films, or live events
Sports Enthusiast – Die-hard supporter of the Denver Broncos, Chicago Cubs, LSU Tigers, and AC Milan (Forza Milan!)

Timeline

Client Operations Lead

Vivid Seats
09.2021 - Current

Bachelor of Science - Marketing

Louisiana State University (LSU)

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