Jayci Marroquin
Tooele,UT
Summary
Personable and dedicated customer service representative with extensive experience in the industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Strong technical skills in industry-standard software facilitate effective practice operations.
Overview
5
5
years of professional experience
Work History
Customer Relationship Manager
Credit Corp Solutions Inc.
Draper
08.2025 - Current
- Executed high-volume outbound and inbound collection calls, fostering positive customer interactions in a professional office environment.
- Facilitated resolution of financial debts by assessing account information and outlining effective re-payment options for customers.
- Adhere to FDCPA, State, and company compliance guidelines when handling customers accounts.
- Applied active listening and conflict-resolution skills to de-escalate challenging situations and enhance customer satisfaction.
Dental Assistant
Abundant Dental Care
Holladay
02.2023 - 08.2025
- Provided chairside assistance to dentists during dental procedures, enhancing patient care and maintaining a sterile, organized environment at Abundant Dental Care.
- Coordinated patient scheduling for hygiene services and treatment procedures, streamlining practice operations and workflow.
- Processed payments and answered patient inquiries at the front desk, facilitating smooth financial transactions.
Pediatric dental Assistant
Adventure Dental
Draper
05.2021 - 02.2023
- Collaborated with dentists to provide quality care for pediatric patients.
- Facilitated patient care during IV sedation and anesthesia, showcasing readiness in emergency response and management of critical situations.
- Assisted in patient preparation and comfort during dental procedures.
- Executed dental radiographs and professional cleanings, ensuring compliance with safety protocols and quality standards.
- Managed patient records and scheduled appointments efficiently.
Education
High School Diploma - General Education
Westlake High School
Saratoga Springs, UT05-2018
Skills
- Financial negotiation
- Attention to detail
- Technical proficiency
- Effective communication
- Conflict resolution
- Resourcefulness
- Time management
- Adaptability
- Team effectiveness
- Empathy
Accomplishments
- Golden 1's Award Q1 2026 - For being a top performer in all metrics.
- Core Values Award Q4 2025 - For exemplifying Credit Corp's Always Ahead vision by doing the right thing, making it happen and being open and honest.
Timeline
Customer Relationship Manager
Credit Corp Solutions Inc.
08.2025 - Current
Dental Assistant
Abundant Dental Care
02.2023 - 08.2025
Pediatric dental Assistant
Adventure Dental
05.2021 - 02.2023
High School Diploma - General Education
Westlake High School