Jayci Passerman

Work History

Shift Leader Manager

Yogurtini/ Rocky Mountain Choclate Factory

10.2023 - 08.2024

Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Trained and mentored new employees to maximize team performance.
Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
Adapted quickly to changing circumstances during shifts by reallocating resources effectively while maintaining a high level of customer satisfaction.
Established clear lines of communication within the team, promoting collaboration and efficient problem-solving capabilities among staff members.
Exercised composure under pressure and in escalated customer service scenarios.
Monitored employee performance through regular check-ins and informal conversations, proactively addressing concerns early on to maintain productivity levels.
Coordinated maintenance activities to ensure a clean, inviting atmosphere for customers and employees alike.
Cooperated with coworkers to improve customer experience and manage storefront.
Kept employees operating productively and working on task to meet business and customer needs.
Managed inventory levels for optimal stock availability, resulting in reduced waste and increased profit margins.
Tracked receipts, employee hours, and inventory movements.
Championed company values through daily interactions with employees and customers alike, leading by example as a dedicated manager who prioritized workplace culture.
Collaborated with upper management to develop strategic plans for improving store performance, driving revenue growth and operational efficiency.
Mentored new employees through comprehensive training programs, leading to higher retention rates and improved performance metrics.
Oversaw loading and unloading of packages in warehouse.

Shift Leader

Panera Bread

08.2022 - 10.2023

Trained new employees and delegated daily tasks and responsibilities.
Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
Completed cash and credit card transactions accurately using POS software.
Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Enforced company policies and regulations with employees.
Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Maintained accurate cash handling procedures throughout each shift while managing register transactions efficiently.
Maintained a clean and safe work environment through regular inspections and proactive maintenance efforts.
Ensured smooth operations during peak hours by coordinating staff assignments and breaks efficiently.
Quickly and efficiently resolved complaints and escalated issues.
Developed rapport with customers through friendly interactions, attentive service, and swift resolution of issues as they arose.
Implemented new menu items quickly, training staff effectively on preparation methods to ensure consistent product quality.
Educated crew workers on quality standards throughout construction process.
Provided mentorship for new hires by sharing knowledge of best practices in customer service delivery.

Lead Busser

Sibley Gardens

02.2021 - 06.2022

Trained new bussers on restaurant procedures, standards, and safety protocols, fostering a strong team dynamic.
Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
Provided exceptional assistance to guests with special needs or requests, ensuring a comfortable dining experience for all patrons.
Supported the waitstaff in taking orders from customers as needed, demonstrating flexibility in job responsibilities.
Streamlined communication between kitchen staff and servers, minimizing errors and enhancing overall service efficiency.
Upheld cleanliness standards consistently through regular wipe-downs of tabletops, chairs, booths while also monitoring general tidiness around the floor area.

Summary

Overview

Work History

Shift Leader Manager

Shift Leader

Lead Busser

Education

Associate of Science - HR

Skills

Timeline

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