Jayci Reese
Savoy,MA
Summary
Dedicated and results-driven professional with a diverse background in customer service, retail, and office administration. Combining a solid foundation in sales, office operations, and customer service, I look forward to contributing a versatile skill set to a dynamic and growth-oriented professional setting. Seeking an opportunity that values initiative, creativity, and a commitment to excellence.
Overview
7
7
years of professional experience
Work History
Crew Member
Jet's Pizza
10.2023 - Current
- Prepared pizzas, salads, desserts, and wings for customers.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Accurately operated cash register to process customer payments.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
Experienced Team Member
The Scion Group LLC
07.2023 - Current
- Improved lease renewal rates by proactively reaching out to existing tenants and addressing their needs.
- Collaborated with cross-functional teams to coordinate resident events that promoted community engagement and strengthened relationships among neighbors.
- Collected rent and tracked resident payments and information in computer system.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Coordinated appointments to show marketed properties.
- Assisted in maintaining high occupancy rates by executing effective marketing strategies and conducting property tours.
- Supported property management team in daily operations, ensuring smooth workflow and optimal efficiency.
- Improved tenant satisfaction by promptly addressing concerns and providing exceptional customer service via email or by phone.
Laboratory Intern
Transnetyx Tissue
04.2020 - 07.2023
- Filled tubes during COVID-19.
- Helped with other laboratory tasks as needed.
- Assisted with phone and email correspondence.
- Contributed to a positive work environment through excellent interpersonal skills, fostering strong relationships among colleagues.
- Maintained accurate records of all office transactions, ensuring financial transparency and accountability.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed filing system, entered data, and completed other clerical tasks.
- Assisted with daily shipping, including creating boxes and accurately packing orders.
- Did monthly inventory checks on products.
Sales Associate
Old Navy
09.2019 - 03.2020
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Used in-store system to locate inventory and place special orders for customers.
- Answered customer phone calls to provide information about available merchandise.
- Enhanced customer satisfaction by providing personalized fitting room assistance and prompt service.
- Offered assistance to customers by rehanging unwanted clothing and finding requested sizes.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Unloaded freight and placed items in the correct locations throughout the store.
Sales Associate
Bed Bath & Beyond
10.2016 - 08.2019
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed returns, exchanges and refunds in accordance with store policy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints and maintained aclean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Interacted with customers by phone or in-person to provide information.
- Assisted customers by offering exceptional customer service and follow-up support throughout the bridal registry process.
- Received and carefully unpacked deliveries of products and placed items in proper areas on the salesfloor.
Education
Bachelor of Arts - Linguistics
University of Illinois At Urbana-Champaign
Champaign, IL05.2024
Associate of Arts -
College of DuPage
Glen Ellyn, IL08.2021
Skills
- Dependable and Cooperative
- Restaurant Operations
- Customer Transactions
- Critical Thinking
- Clerical Support
- Package handling
- Time Management
- Sales and Marketing
- Application processing
- Customer Service
Languages
Korean
German
Chinese (Mandarin)
Timeline
Crew Member
Jet's Pizza
10.2023 - Current
Experienced Team Member
The Scion Group LLC
07.2023 - Current
Laboratory Intern
Transnetyx Tissue
04.2020 - 07.2023
Sales Associate
Old Navy
09.2019 - 03.2020
Sales Associate
Bed Bath & Beyond
10.2016 - 08.2019
Bachelor of Arts - Linguistics
University of Illinois At Urbana-Champaign
Associate of Arts -
College of DuPage