Summary
Overview
Work History
Education
Skills
Timeline
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Jaycie Charette

Jackson,GA

Summary

Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Georgia Central EMC. Excelled in analytical thinking and staff communication, boosting brand visibility and team efficiency. Skilled in Microsoft Excel and conflict resolution, adept at driving productivity and fostering a positive work environment. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.

Overview

2
2
years of professional experience

Work History

Paid Intern

Georgia Central EMC
01.2024 - 08.2024
  • Demonstrated strong attention to detail while proofreading documents for accuracy before final submission.
  • Performed research for special projects.
  • Developed new marketing strategies for increased brand visibility and customer engagement.
  • Adapted to changing assignments and varying workloads to fill productivity gaps.
  • Improved overall Excel comprehension with targeted exercises and real-world examples.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Server Lead

Fire and Ice
04.2023 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Shift Lead

Shanes Rib Shack
12.2023 - 04.2024
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Helped store management meet standards of service and quality in daily operations.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.

Cashier

Ingles Markets Inc
08.2022 - 04.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Georgia College And State University
Milledgeville, GA
08.2024 - 05/2028

High School Diploma -

Jackson High School
Jackson, Ga
05.2024

Skills

    Analytical mindset

    Staff Communication

    Sales experience

    Leadership potential

    Writing proficiency

    Strong Work Ethic

    Cash Handling

    Guest Engagement

    Hospitality service expertise

    Memory retention

    Safe Food Handling

    Menu Memorization

    Food Running

    High-volume dining

    Microsoft Excel

    Excel Shortcuts

    Decision-making capabilities

    Employee Training

    Team motivation

    Conflict Resolution

    Workplace Safety

Timeline

Georgia College And State University
08.2024 - 05/2028

Paid Intern

Georgia Central EMC
01.2024 - 08.2024

Shift Lead

Shanes Rib Shack
12.2023 - 04.2024

Server Lead

Fire and Ice
04.2023 - 06.2024

Cashier

Ingles Markets Inc
08.2022 - 04.2023

High School Diploma -

Jackson High School

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Jaycie Charette