Jaycie Leal
Seguin,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Smokey Mo's
2018.08 - 2021.08
- Enhanced customer satisfaction by consistently providing friendly and efficient service.
- Resolved customer complaints professionally, ensuring a positive resolution for both parties.
- Boosted team productivity by efficiently managing the flow of customers and assisting with various tasks as needed.
- Collaborated with fellow team members to achieve storewide goals and maintain a high level of customer service.
- Processed sales transactions accurately and efficiently, resulting in increased revenue and reduced wait times for customers.
- Supported management with daily operational tasks such as opening/closing duties, cash handling, and scheduling adjustments.
- Maintained optimal food quality by adhering to strict guidelines for food safety and sanitation.
- Expedited food preparation for timely service by closely following chef''s instructions and prioritizing tasks.
- Enhanced kitchen efficiency by maintaining a clean and organized workspace during busy shifts.
Financial Crimes Special
Wells Fargo
2019.01 - 2021.05
- Reduced financial crime risks by implementing robust monitoring systems and controls.
- Identified potential fraud cases through meticulous analysis of transactional data, protecting company assets.
- Collaborated with cross-functional teams to develop comprehensive financial crime prevention strategies.
- Streamlined investigation processes, enhancing the efficiency of case resolution and reporting.
- Conducted thorough due diligence on high-risk clients, mitigating potential exposure to illicit activities.
Claims Specialist
JP Morgan Chase Bank NA
2017.05 - 2018.08
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Improved customer satisfaction by addressing and resolving service-related issues promptly and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
- Enhanced customer satisfaction with timely and accurate wire transfers, ensuring adherence to company policies and procedures.
- Contributed to risk management efforts through diligent verification of client identities before initiating any transaction; safeguarding against frauds.
Education
High School Diploma -
Lady Bird Johnson High School
San Antonio, TX06.2016
Skills
- Attention to Detail
- Time Management
- Performance Monitoring
- Excellent Communication
- Decision Making
- Complaint Handling
- Organizational Skills
- Multitasking
- Adaptability
- Documentation
Accomplishments
Promoted to Management Fraud claims Team
Certified Team Lead & Department Trainer
Facilitated numerous training
Facilitates recognition & team builders
Timeline
Financial Crimes Special
Wells Fargo
2019.01 - 2021.05
Customer Service Representative
Smokey Mo's
2018.08 - 2021.08
Claims Specialist
JP Morgan Chase Bank NA
2017.05 - 2018.08
High School Diploma -
Lady Bird Johnson High School
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