JAYCIE MILLER
Villa Rica,Ga
Overview
10
10
years of professional experience
Work History
E-Commerce Customer Service Specialist
Liberty Furniture Industries
Atlanta, GA
03.2021 - Current
- Investigated and resolved customer inquiries and complaints quickly via email and phone.
- Scheduled inbound pick ups for customer shipments.
- Assisted customers with order placement, tracking, and returns/ replacements.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed client relationships and earned reputation for exceeding service standard goals.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Cross-trained across other departments such as supply chain and backed up other customer service managers.
DATA ENTRY/BILLING CLERK
ITC
06.2017 - 03.2021
- Image all freight bills to database
- Create weekly billing for several accounts
- Document and report invoice discrepancies to management
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Verified accuracy of billing data and corrected discrepancies.
SHIPPING/RECEIVING CLERK, CUSTOMER SERVICE
APL LOGISTICS
08.2015 - 04.2017
- Sign in all drivers
- Schedule pickups and coordinate deliveries.
- Process paperwork for outbound shipments
- Process Parcel shipments using World Ship
- Complete receiving log and inbound documents.
- Label freight and check accuracy of shipping documents.
- Research receiving discrepancies.
- Respond to customer emails/phone calls and resolving issues as needed
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
Call Center Representative
Omni Call
Carrollton, GA
01.2015 - 08.2015
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Coordinated and scheduled appointments for customers.
Education
DIPLOMA -
VILLA RICA HIGH SCHOOL
Villa Rica, GA05.2015
Skills
- Proficient with Microsoft office
- Familiar with all standard office equipment
- Works well with team or independently
- Active Listening
- Time Management
- Appointment Scheduling
- Order Processing
- Customer Service
- Multitasking Abilities
- Problem Resolution
- Quick learner
- Multi-Line Phone Systems
- Call Documentation
- Account Management
Timeline
E-Commerce Customer Service Specialist
Liberty Furniture Industries
03.2021 - Current
DATA ENTRY/BILLING CLERK
ITC
06.2017 - 03.2021
SHIPPING/RECEIVING CLERK, CUSTOMER SERVICE
APL LOGISTICS
08.2015 - 04.2017
Call Center Representative
Omni Call
01.2015 - 08.2015
DIPLOMA -
VILLA RICA HIGH SCHOOL