Overview
Work History
Education
Skills
Timeline
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JAYCIE MILLER

Villa Rica,Ga

Overview

10
10
years of professional experience

Work History

E-Commerce Customer Service Specialist

Liberty Furniture Industries
03.2021 - Current
  • Investigated and resolved customer inquiries and complaints quickly via email and phone.
  • Scheduled inbound pick ups for customer shipments.
  • Assisted customers with order placement, tracking, and returns/ replacements.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Cross-trained across other departments such as supply chain and backed up other customer service managers.

DATA ENTRY/BILLING CLERK

ITC
06.2017 - 03.2021
  • Image all freight bills to database
  • Create weekly billing for several accounts
  • Document and report invoice discrepancies to management
  • Entered numerical data into databases with speed and accuracy using 10-key pad.
  • Completed data entry tasks with accuracy and efficiency.
  • Organized, sorted, and checked input data against original documents.
  • Verified accuracy of billing data and corrected discrepancies.

SHIPPING/RECEIVING CLERK, CUSTOMER SERVICE

APL LOGISTICS
08.2015 - 04.2017
  • Sign in all drivers
  • Schedule pickups and coordinate deliveries.
  • Process paperwork for outbound shipments
  • Process Parcel shipments using World Ship
  • Complete receiving log and inbound documents.
  • Label freight and check accuracy of shipping documents.
  • Research receiving discrepancies.
  • Respond to customer emails/phone calls and resolving issues as needed
  • Maintained accurate computer records of materials weights, bill amounts, and identified variances.

Call Center Representative

Omni Call
01.2015 - 08.2015
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's database.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Coordinated and scheduled appointments for customers.

Education

DIPLOMA -

VILLA RICA HIGH SCHOOL
Villa Rica, GA
05.2015

Skills

  • Proficient with Microsoft office
  • Familiar with all standard office equipment
  • Works well with team or independently
  • Active Listening
  • Time Management
  • Appointment Scheduling
  • Order Processing
  • Customer Service
  • Multitasking Abilities
  • Problem Resolution
  • Quick learner
  • Multi-Line Phone Systems
  • Call Documentation
  • Account Management

Timeline

E-Commerce Customer Service Specialist

Liberty Furniture Industries
03.2021 - Current

DATA ENTRY/BILLING CLERK

ITC
06.2017 - 03.2021

SHIPPING/RECEIVING CLERK, CUSTOMER SERVICE

APL LOGISTICS
08.2015 - 04.2017

Call Center Representative

Omni Call
01.2015 - 08.2015

DIPLOMA -

VILLA RICA HIGH SCHOOL

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