Jaycie Swift
Summary
Accomplished college student recognized for initiating positive environments where employees thrive and succeed. Multitasking professional with exceptional composure and poise. Expert in leadership, team member development, and executing general management skills.
Overview
6
6
years of professional experience
Work History
Shift Leader
Cookie Co.
05.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
Shift Supervisor
Starbucks
11.2021 - 05.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Associate Director of Front of House Operations
Chick-fil-A
08.2020 - 10.2021
- Assisted senior leadership in managing all aspects of operations.
- Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
- Led teams of up to 50 personnel, supervising daily performance as well as training and improvement plans.
- Trained and mentored new employees on industry practices and business operations.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained and developed department leaders and management staff for specific projects and ongoing operational needs.
Server
Gambino's
05.2019 - 08.2020
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Team Member
Kansas City Ice Center
12.2017 - 05.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Cleaned and maintained all areas of business to promote clean image.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Accurately operated cash register to process customer payments.
Education
Dual Degree - Criminal Justice And Psychology
University of Colorado At Colorado Springs
Colorado Springs, CO12.2024
Associate of Arts -
Johnson County Community College
Overland Park, KS07.2022
High School Diploma -
De Soto High School
De Soto, KS05.2021
Skills
- Leadership and Supervision
- Mentorship and Training
- Operational Efficiency
- Corrective Actions
- Cash Management
- Employee Performance Evaluations
- Issue and Conflict Resolution
- Database Coordination
- Schedule Management
- Key Relationship Development
- Staff Management
- Inventory Management
Timeline
Shift Leader
Cookie Co.
05.2023 - Current
Shift Supervisor
Starbucks
11.2021 - 05.2023
Associate Director of Front of House Operations
Chick-fil-A
08.2020 - 10.2021
Server
Gambino's
05.2019 - 08.2020
Team Member
Kansas City Ice Center
12.2017 - 05.2019
Dual Degree - Criminal Justice And Psychology
University of Colorado At Colorado Springs
Associate of Arts -
Johnson County Community College
High School Diploma -
De Soto High School
Similar Profiles
Rebecca HydeRebecca Hyde
Head Baker at Cookie Co.Head Baker at Cookie Co.
Nixon ReidNixon Reid
Cash Register Operator/Bakery Production Worker at Cookie Co.Cash Register Operator/Bakery Production Worker at Cookie Co.
Jacey GarciaJacey Garcia
Part-time Store Associate at Cookie Co.Part-time Store Associate at Cookie Co.