Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jaycie Thomas

Lubbock,TX

Summary

Hardworking Mechanic successful at completing inspections, maintenance and repairs on vehicles. Quality-driven and disciplined nature, with strong skills in investigating problems and developing successful solutions.

Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Focused Stocker considered a team player and reliable employee. Customer service-oriented and committed to quality assurance. Pursuing a role where hard work and dedication will be highly valued.

Hardworking, highly skilled in overseeing all aspects of construction process, from initial planning to the final inspection. Works on variety of projects ranging from residential to commercial buildings. Works with architects, engineers and contractors to complete projects on time and within budget.

Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

Overview

8
8
years of professional experience
2
2
Certification

Work History

Lube Technician

Toyota Of Denton
12.2022 - 12.2023
  • Investigated customer complaints to identify cause of malfunctions.
  • Delivered exceptional service quality through strong attention to detail in all aspects of vehicle care.
  • Maintained clean and safe work environment, adhering to all safety regulations and protocols.
  • Enhanced customer satisfaction by providing timely and efficient oil changes and preventative maintenance services.
  • Certified State Inspector
  • Read and followed technical documentation to complete accurate repairs.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Ensured customer trust with transparent communication about necessary services and repair costs.
  • Accurately recorded customer information, service details, and vehicle conditions to ensure streamlined communication with team members and clients.
  • Checked brake systems and determined need of pad replacement, disc turning or other maintenance requirements.
  • Contributed to team success by collaborating with colleagues on complex repairs and maintenance tasks.
  • Conducted vehicle inspections and recorded results in database to comply with [State] vehicle inspection requirements.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Greeted customers and answered questions about oil changes and other services.
  • Performed emissions tests according to standard procedures.
  • Worked alone or in team-based systems to complete up to 70-120 oil changes each day.
  • Increased shop efficiency with meticulous organization of tools, equipment, and supplies.
  • Cleaned automotive service bays and removed debris and to promote organized work environment.
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Successfully met deadlines for scheduled services while maintaining focus on accuracy during fast-paced shifts.
  • Assisted coworkers when needed to ensure smooth operations during peak hours or when dealing with challenging situations.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Repaired and replaced worn and damaged components.
  • Passionate about learning and committed to continual improvement.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked effectively in fast-paced environments.
  • Worked well in team setting, providing support and guidance.
  • Self-motivated, with strong sense of personal responsibility.
  • Learned and adapted quickly to new technology and software applications.

Sales Associate/Customer Service Associate

The UPS Store Inc.
08.2022 - 12.2022
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Built relationships with customers to encourage repeat business.
  • Managed efficient cash register operations.
  • Certified Public Notary

Quick Lube Technician

Valvoline Instant Oil
03.2021 - 01.2022
  • Contributed to positive team morale by communicating effectively with coworkers and demonstrating upbeat attitude throughout workday.
  • Cleaned automotive service bays and removed debris and to promote organized work environment.
  • Worked alone or in team-based systems to complete up to 70-120 oil changes each day.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Coordinated with parts department to determine availability of necessary components.
  • Repaired and replaced worn and damaged components.
  • Ensured clean and safe work environment by following company guidelines and maintaining equipment regularly.
  • Displayed excellent problem-solving skills when faced with unforeseen challenges during service appointments.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Stayed current on industry trends and new products, attending relevant training sessions to enhance skills and knowledge.
  • Retained accurate records of purchases, titles and sales.
  • Reduced wait times for customers by streamlining oil change process and working effectively with team members.
  • Performed tire rotations, fluid checks, and other preventive maintenance tasks to help prolong vehicle life and improve performance.
  • Investigated customer complaints to identify cause of malfunctions.
  • Result Expanded knowledge of various makes/models of vehicles through consistent hands-on experience.
  • Assisted in training new employees on proper techniques, safety protocols, and company policies, contributing to well-prepared team.
  • Greeted customers and answered questions about oil changes and other services.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Skilled at working independently and collaboratively in team environment.
  • Worked effectively in fast-paced environments.

Masonry Apprentice

Personal Business
05.2020 - 02.2021
  • Improved overall project aesthetics with precise brick and stone placement, ensuring visually appealing results.
  • Participated in regular training sessions to hone skills and stay up-to-date on industry best practices for optimum performance on job sites.
  • Increased client satisfaction through consistent attention to detail in laying bricks, stones, or blocks according to project specifications.
  • Utilized strong communication skills when working alongside other apprentices and skilled professionals to foster positive team atmosphere.
  • Reduced material waste by accurately measuring, cutting, and shaping bricks and blocks for various projects.
  • Facilitated smooth operation of construction projects by conducting regular cleanup tasks throughout each day.
  • Contributed to safe work environment by adhering to safety regulations and guidelines during construction tasks.
  • Enhanced project efficiency by assisting with preparation and mixing of mortar for masonry work.
  • Maintained professional demeanor while interacting with clients, colleagues, and supervisors, contributing to positive working relationships and overall project success
  • Installed brick and block walls in residential, commercial and industrial settings.
  • Repaired and replaced damaged bricks, blocks and pavers.
  • Performed basic masonry tasks such as tuckpointing, caulking, grinding and other required duties.

Carhop Server/Fountain Operator

Sonic
05.2020 - 01.2021
  • Served customers with great customer service: Ordering/Serving
  • Made sure quality of food/drinks were made up to Sonics professional standards
  • Counted money to start the day off, as well as, exchanged money with customers
  • Worked in a fast paced steady environment
  • Restocked items, food(s), drinks

Retail Sales Associate

Target
08.2019 - 03.2020
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Answered questions about store policies and addressed customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Assisted customers by answering questions and fulfilling requests.
  • Connected with customers to support positive transaction experiences and address service concerns.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked effectively in fast-paced environments.

Freight Sorter/Stocker

DDS Discount
06.2018 - 01.2019
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Provided excellent customer service when interacting with drivers or clients, addressing inquiries promptly and professionally.
  • Maximized productivity through careful prioritization of tasks during peak business hours or high-volume periods.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Loaded and unloaded trucks.
  • Verified and noted count and condition of cargo received.
  • In charge of counting money from day before, get ready for deposit drop
  • Counted and Sorted money for registers to be ready

Welding Student

Side Job
01.2016 - 05.2017
  • Detected faulty operation of equipment and defective materials and promptly resolved issues.
  • Demonstrated ability to work with various materials, including steel, aluminum, and stainless steel during practical assignments.
  • Inspected welds for accuracy and conformance to specifications.
  • Chipped away debris and thick crusts of rust, slag, and other materials to ready surfaces for welding.
  • Bolted, clamped and tack-welded parts to secure components prior to welding.
  • Received positive feedback from instructors on technical skill development and adherence to safety guidelines during practical assessments.
  • Proved ability to adapt to different welding environments by completing projects under various conditions, including indoor workshops and outdoor.
  • Completed projects safely by closely monitoring conditions when lighting torches and using tools.
  • Developed strong communication and organizational skills through working on group projects.

Education

GED -

Louisiana High School
Louisiana, United States
10.2019

Skills

  • Service Scheduling
  • Preventative Maintenance Planning
  • Vehicle Inspection
  • Brake servicing
  • Multitasking Abilities
  • Willing to Learn
  • Customer Relations
  • Record Keeping Accuracy
  • Grease and Lubricant Application
  • Time management abilities
  • Battery replacements
  • Decision-Making

Certification

  • Certified State inspector
  • Public Notary

Timeline

Lube Technician

Toyota Of Denton
12.2022 - 12.2023

Sales Associate/Customer Service Associate

The UPS Store Inc.
08.2022 - 12.2022

Quick Lube Technician

Valvoline Instant Oil
03.2021 - 01.2022

Masonry Apprentice

Personal Business
05.2020 - 02.2021

Carhop Server/Fountain Operator

Sonic
05.2020 - 01.2021

Retail Sales Associate

Target
08.2019 - 03.2020

Freight Sorter/Stocker

DDS Discount
06.2018 - 01.2019

Welding Student

Side Job
01.2016 - 05.2017

GED -

Louisiana High School

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Jaycie Thomas