Jaycob Merritt

• Conducted selection and interviewing of new employees to optimize talent acquisition.
• Performed monthly performance evaluations and merit reviews for all specialists.
• Coached and developed specialists across assigned territory to enhance productivity.
• Partnered with Endoscopy sales representatives to drive customer engagement and business growth.
• Implemented new accounts, focusing on specialist performance and operational efficiency.
• Monitored employee attendance and ensured timely completion of SLMS assignments.
• Collaborated with Strategic Operations Associate to manage coverage for absences effectively.
• Submitted detailed monthly reports to Regional Service Manager on regional performance.

Achievements

• I assisted my territory and leadership team by taking over TMC as an interim supervisor while the territory and OnSite nation, as a whole, went through significant leadership changes.
• Maintained a 100% retention rate for keeping specialists in their roles over one year.
  
• I have assisted in the coaching and mentoring of five OSS to facilitate their promotions.
  
• I have secured a 100% success rate for contract renewal in my territory.
  
• Increased Q12 score for two consecutive years.
  
• Secured an increase in headcount for CHI St. Luke's the Woodlands, allowing them to increase their capabilities and reduce burnout. Overall, increasing the sustainability of the account.
  
• Managed Memorial Hermann the Woodlands through a difficult reduction in SOW, which required us to reduce headcount. The outcome is a stronger, healthier relationship between the OSS team, the hospital staff, and me.
  
• Received the Collaboration Award during the 2025 On-Site Ops Meeting. Member of the 2025 SEC.

• Maximized efficiency by coaching and mentoring team of 30 on management principles, industry practices, company procedures and technology systems.
• Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans. 3 to 5% year over year. Last year was able to break multiple weekly sales records for my location.
• Enhanced operational efficiency and productivity by implementing new strategies. Was able to grow catering sales by nearly 350%
• Was able to cut upwards of 5% on weekly COGs to save company estimated 104k annually.
• Leader of company training program and was directly responsible for onboarding and six week training course for 20+ Associate and General Managers.

• Set clear expectations and created positive working environment for employees. Maintained 22% lower annual turnover than company standard.
• Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
• Orchestrated positive customer experiences by overseeing every area of operations.
• Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
• Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.