Jayd Kriner
Wellsboro,PA
Summary
Hardworking individual whose wide-ranging background includes over 9 years of Management experience for different customer service-oriented operations. Focused on professional service, as well as streamlining operations to promote organizational efficiency.
Overview
10
10
years of professional experience
Work History
LSC2 - Liquor Store Clerk 2
Fine Wine & Good Spirits (Region 2-3)
Mansfield, PA
04.2022 - Current
- Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
- Maintained cleanliness of store shelves, displays, and checkout areas.
- Stocked shelves with new inventory and rotated existing stock to ensure freshness.
- Operated cash register accurately to process customer payments.
- Processed returns and exchanges in accordance with company policies.
- Performed daily opening and closing procedures according to established guidelines.
- Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
- Tracked sales data using POS systems to identify trends in customer buying patterns.
- Received deliveries from vendors and verified accuracy of order against invoice.
Tioga County Steward
UFCW Local 1776 Keystone State
Pittston, PA
10.2020 - Current
- Welcome new employees/inform them on how they can become involved
- Listen and learn about workers problems and concerns
- Teach workers about the union, their rights under contract, bargaining goals, important issues affecting working people and political efforts.
- Unite and inspire workers to work together
- Stay informed and be a link between workers, stewards, officers, and staff
- Educate by example through participation in union campaigns and other activities
- Hold informal discussions with management and affected workers
- Address violations of the contract, company rules/policies or past practices
ILSC1- Itinerary Liquor Store Clerk 1
Fine Wine & Good Spirits (Region 2-3)
Wellsboro, PA
05.2018 - 01.2022
- Assumed management responsibilities at different stores as needed.
- Ensured customers met legal age criteria by verifying their identification.
- Ensured a neat and tidy environment for customers.
- Maintained organization and replenishment of shelves with new merchandise.
- Managed accurate processing of customer payments through cash register operation.
- Successfully facilitated return and exchange procedures in alignment with company protocols.
- Conducted routine opening and closing tasks, following specified protocols.
- Implemented various promotional initiatives involving display arrangement, sign installation, and product labeling for promotions or clearance purposes.
- Analyzed sales data through POS systems to track trends in customer purchasing behavior.
- Received and verified vendor deliveries for accuracy against invoice.
Human Academic and Development Office Assistant
Mansfield University of Pennsylvania
Mansfield, PA
01.2018 - 09.2018
- Assisted in the organization and filing of student records and documents.
- Provided administrative support to departments across campus, including data entry and record keeping.
- Answered telephones, responding to inquiries and providing information as needed.
- Greeted visitors to the office and provided assistance when needed.
- Organized meetings, scheduling conference rooms and preparing materials for attendees.
- Processed student applications for financial aid programs, verifying accuracy of documentation submitted.
- Maintained confidentiality of sensitive material related to students or personnel matters.
General Manager
Penn Wells Hotel Company/Café 1905
Wellsboro, PA
06.2016 - 01.2018
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
Assistant General Manager
Old Antlers Inn
Wellsboro, PA
05.2016 - 12.2016
- Managed daily operations of the business, including scheduling and supervising staff.
- Ensured that customer service standards were met or exceeded at all times.
- Developed and implemented effective strategies to maximize sales and profits.
- Monitored inventory levels and placed orders for new stock as needed.
- Created promotional campaigns to increase restaurant traffic and generate revenue.
- Resolved customer complaints in a timely manner while maintaining a professional demeanor.
- Provided training, guidance, and support to staff members on proper procedures and policies.
General Manager
Acorn Markets
Wellsboro, PA
07.2014 - 05.2016
- Oversaw and optimized all aspects of business operations such as budgeting, staffing, scheduling, inventory control and customer service to increase efficiency.
- Developed and implemented operational strategies to enhance efficiency while minimizing costs and maximizing customer satisfaction.
- Maintained efficient operations through effective staff communication.
- Implemented practices in accordance with local health department regulations to ensure compliance with food safety standards.
- Facilitated and monitored training programs for employees to maintain compliance with company policies.
- Enhanced overall productivity levels by analyzing and developing new systems.
Education
Bachelor of Business Administration - Business Management
Mansfield University of Pennsylvania
Mansfield, PA05-2025
Bachelor of Psychology - Human Resources Management
Mansfield University of Pennsylvania
Mansfield, PA05-2025
Skills
- Marketing
- Management
- Loss Prevention
- Customer Assistance
- POS System Operation
- Leadership
- Problem Solving
- Organization
- Multitasking
- Interpersonal Skills
- Dependability
- Accuracy
- Customer Service
- Self-Motivated
- Adaptability
- Decision Making
- Team Player
- Cash Management
- Effective Communication
- Heavy Lifting
References
- Ms. Terri Fox-Hepp, Director of Operations at Guthrie Medical Group, 110 Plaza Lane, Wellsboro, PA, 16901, (570)724-1424, thepp@guthrie.com
- Mrs. Cathy Paninski, State Representative at UFCW1776, 3031 Walton Road, Plymouth Meeting, PA, 19462, 800-635-6994, cpaninski@ufcw1776.org
- Mr. Scott Dunlap, General Manager at Fine Wine & Good Spirits, 187 North Main Street, Mansfield, PA, 16933, 570-955-8786, scdunlap@pa.gov
- Mr. Shawn Bryant, President of Penn Wells Hotel Co., 62 Main Street, Wellsboro, PA, 16901, (301)648-8274, sbryant@pennwells.com
- Mrs. Ellen Bryant, President of Penn Wells Hotel Co., 62 Main Street, Wellsboro, PA, 16901, (301)318-7901, ebryant@pennwells.com
- Mrs. Katrina Williams, General Manager at Fine Wine & Good Spirits, 16 Crafton Street, Wellsboro, PA, 16901, 570-955-8785, kabowers@pa.gov
References
References available upon request.
Timeline
LSC2 - Liquor Store Clerk 2
Fine Wine & Good Spirits (Region 2-3)
04.2022 - Current
Tioga County Steward
UFCW Local 1776 Keystone State
10.2020 - Current
ILSC1- Itinerary Liquor Store Clerk 1
Fine Wine & Good Spirits (Region 2-3)
05.2018 - 01.2022
Human Academic and Development Office Assistant
Mansfield University of Pennsylvania
01.2018 - 09.2018
General Manager
Penn Wells Hotel Company/Café 1905
06.2016 - 01.2018
Assistant General Manager
Old Antlers Inn
05.2016 - 12.2016
General Manager
Acorn Markets
07.2014 - 05.2016
Bachelor of Business Administration - Business Management
Mansfield University of Pennsylvania
Bachelor of Psychology - Human Resources Management
Mansfield University of Pennsylvania
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