Summary
Overview
Work History
Education
Skills
Description
Timeline
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JAYDA ALLEN

Albuquerque

Summary

I am a pre-dental student at University of New Mexico, currently finishing up my B.S. in Biology. I currently work in an office as a front desk receptionist in an orthodontic office and also did the position of a sterile tech for 1 year in the same office. My other jobs had

customer focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

Success Smiles Orthodontics
03.2024 - Current
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.

Sterile Processing Technician

Success Smiles Orthodontics
03.2024 - Current
  • Wrapped trays, instrument packs, and sets.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
  • Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
  • Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
  • Enhanced patient safety by ensuring proper sterilization and packaging of medical equipment.
  • Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
  • Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
  • Inspected sterile package integrity prior to distribution.
  • Verified and maintained proper documents and records for sterilization.
  • Corrected instrument sets according to current standards and established count sheets and instrument tracking systems.

Restaurant Hostess

Village INN
01.2023 - 03.2024
  • Supported servers and bussers through high-volume shifts with food running and table clearing.
  • Greeted customers promptly and courteously upon their arrival to the restaurant.
  • Monitored restaurant activity to determine seating and dining flow.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.

Cashier

Marshall's
09.2019 - 01.2021
  • Operated cash register and accurately processed payments, returns, and exchanges.
  • Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
  • Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
  • Greeted customers and have a friendly conversation with them.

Education

Bachelor of Science (B.S.) - Biology

University of New Mexico
Albuquerque, NM
12.2024

Skills

  • Guest Relations Management
  • Wine Pairings
  • Conflict Resolution
  • Menu Memorization
  • Reservations Coordination
  • Handling Complaints
  • Server Support
  • Safe Food Handling
  • Payment Processing
  • Customer Service
  • Supply Restocking
  • Social Perceptiveness
  • Cash Handling
  • Relationship Building
  • Reading Comprehension
  • Active Learning
  • Table Bussing
  • Complex Problem-Solving
  • Sales and Marketing
  • Time management
  • Professional demeanor
  • Team collaboration
  • Guest relations
  • Computer literacy
  • Interpersonal skills
  • Service orientation
  • Organizational skills
  • Task prioritization
  • Attention to detail
  • Empathy and understanding
  • Coordinating tasks
  • Stress management
  • Critical thinking
  • Strong multitasking
  • Excellent communication
  • Greeting guests
  • Positive attitude
  • Customer service orientation
  • Efficient seating
  • Memory retention
  • Judgment and decision making
  • Problem-solving abilities
  • Menu knowledge
  • Personal presentation
  • Active learning
  • Cash handling

Description

I am a pre-dental student at University of New Mexico, currently finishing up my B.S. in Biology. I have some experience in shadowing a Dentist at UNM dental clinic and through volunteering opportunities through the NM Mission of Mercy event. I plan to take my DAT this summer and apply to dental school next spring. I am looking for more experience in a dental office/orthodontic office. I am currently considering looking into orthodontics as my final goal and would gladly appreciate the opportunity.

Timeline

Front Desk Receptionist

Success Smiles Orthodontics
03.2024 - Current

Sterile Processing Technician

Success Smiles Orthodontics
03.2024 - Current

Restaurant Hostess

Village INN
01.2023 - 03.2024

Cashier

Marshall's
09.2019 - 01.2021

Bachelor of Science (B.S.) - Biology

University of New Mexico

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