Jayda Best
Summary
Adaptable and service-oriented administrative specialist with a strong background in data entry, billing coordination, and client support. Skilled at maintaining accurate records, resolving inquiries, and ensuring smooth day-to-day operations in both on-site and remote environments. Proficient in Microsoft Office Suite, Google Workspace, and various billing platforms
Overview
7
7
years of professional experience
1
1
Certification
Work History
Billing Coordinator
ACES
North Haven
12.2024 - 08.2025
- Reviewed reports and patient documentation in the Electronic Medical Record (EMR) system to identify and validate billable services.
- Collaborated with clinical and administrative teams to resolve charge discrepancies and obtain missing documentation.
- Processed client charges into the billing system in accordance with payer requirements and company guidelines.
- Maintained full compliance with HIPAA regulations and internal data privacy policies.
- Conducted regular audits and reviewed charges for billing accuracy; corrected billing errors, and claim updates as necessary.
- Monitored for missing charges, and ensured timely submission to meet insurance payer filing deadlines.
Patient Account Specialist
AJC
New Haven
02.2024 - 12.2024
- Handled inbound and outbound calls to assist patients with billing questions and account concerns in a professional manner.
- Supported billing audits, charge corrections, and special revenue cycle projects.
- Verified insurance eligibility and benefits to determine patient responsibility and coverage prior to services.
- Documented and updated all account activity and patient communications in the billing system.
- Assisted in month-end reporting, audit preparation, and special projects to support revenue cycle operations.
Sales Operations Supervisor
KS1
Orange
03.2023 - 02.2024
- Supported internal departments by relaying client feedback to improve service delivery and customer satisfaction.
- Consistently exceeded sales targets by 43% through proactive outreach and solution based selling.
- Trained and managed employees on customer support protocols, contributing to smoother onboarding and consistent service standards.
- Analyzed sales data to identify trends and improve operational processes.
- Coordinated with sales teams to optimize order processing and fulfillment.
Restaurant Floor Manager
Inspired By Opportunity LLC
Derby
11.2018 - 03.2023
- Managed scheduling, payroll, and shift coverage to maintain optimal staffing levels and reduce overtime costs.
- Led daily operations, ensuring compliance with company policies, and that performance targets were consistently met.
- Trained, supervised, and developed staff, resulting in a 30% increase in individual performance and overall team efficiency.
- Collaborated with upper management to set and achieve department goals, track KPIs, and execute business strategies.
- Conducted performance evaluations and provided constructive feedback to support employee growth and accountability.
Education
Bachelor of Science - Communication, Personal And Professional Development
Southern Connecticut State University
New Haven, CTSkills
- Charge entry
- Digital and physical records management
- Billing and invoicing
- Database optimization
- EMR compliance
- Microsoft Office Suite
- Google Workspace
- Cross-functional team coordination
- Problem solving
- Vendor, client, and stakeholder relations
Websites
Certification
- De-Escalation Certification
- Serv Safe Manager
- HIPPA Compliance
Timeline
Billing Coordinator
ACES
12.2024 - 08.2025
Patient Account Specialist
AJC
02.2024 - 12.2024
Sales Operations Supervisor
KS1
03.2023 - 02.2024
Restaurant Floor Manager
Inspired By Opportunity LLC
11.2018 - 03.2023
Bachelor of Science - Communication, Personal And Professional Development
Southern Connecticut State University
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