Jayda Cherenfant

Parrish

Summary

Enthusiastic and customer-focused Nike team member with 1.5 years of experience at Nike and 4 years of customer service experience delivering premium consumer experiences. Skilled at building strong relationships with customers through multiple communication channels including messaging, phone, and digital platforms. Proven ability to drive brand loyalty, support sales goals, and collaborate with teammates to deliver personalized service.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

years of professional experience

years of post-secondary education

Work History

Retail Associate / Athlete

Nike

01.2024 - Current

Delivered premium customer service experiences by assisting athletes with product knowledge and purchasing decisions.
Built strong relationships with customers to increase brand loyalty and engagement.
Supported sales goals and conversion metrics through product expertise and personalized service.
Communicated effectively with team members and leadership to maintain smooth store operations.
Maintained strong knowledge of Nike products across footwear, apparel, and accessories.

Customer Service Representative

Provided customer support through phone, messaging, and in-person interactions.
Resolved customer concerns while maintaining a positive brand experience.
Demonstrated strong communication, problem-solving, and attention to detail.
Managed multiple systems and tasks while maintaining professionalism and accuracy.

Education

Associate of Arts - Criminal Justice

State College of Florida

Bradenton, FL

08.2024 - 03.2026

Skills

Customer Experience
Digital Consumer Engagement
Sales Support
Product Knowledge
Written & Verbal Communication
Team Collaboration

Problem Solving
Attention to Detail
Zoom
Outlook
Slack