JAYDA DAVIS
COVINGTON
Summary
Customer Service Professional with a strong background in negotiation, claims handling, and fraud detection, adept at enhancing customer satisfaction and loyalty. Demonstrates expertise in managing customer accounts and resolving issues efficiently, leveraging data analysis and problem-solving skills to drive improvements. Passionate about utilizing advanced communication techniques to deliver exceptional service and foster long-term client relationships.
Overview
2
2
years of professional experience
Work History
Substance Abuse Counselor
Centurion Health
09.2023 - 07.2024
- Responsible for coordinating all substance abuse/addiction program activities in a correctional setting. This includes providing intake, assessment, treatment planning, and group and individual counseling.
- Provide compassionate counseling to individuals struggling with substance abuse, developing personalized treatment plans and facilitating group therapy sessions.
- Assess client needs, conduct comprehensive evaluations, and implement evidence-based interventions to support recovery and prevent relapse.
- Partner with healthcare professionals, social workers, and community organizations to ensure holistic care and support for clients in their recovery journey.
- Track client progress, adjust treatment strategies as needed, and celebrate milestones to foster long-term recovery and improved quality of life.
- Remote
Pharmacy Service Representative
CVS Health
09.2024 - 09.2025
- Provide exceptional customer service, manage prescriptions, and collaborate with healthcare professionals to ensure patient safety and satisfaction.
- Meticulously process insurance claims, maintain accurate patient records, and adhere to strict pharmacy regulations and protocols.
- Implement new technologies and streamline processes to enhance operational efficiency and improve patient care delivery.
- Offer compassionate support to patients, addressing concerns and providing medication counseling to promote better health outcomes.
- Remote
Fraud Specialist
TSYS
12.2024 - 02.2025
- Analyze complex fraud patterns, implement preventive measures, and collaborate with cross-functional teams to mitigate risks and protect customer assets.
- Investigate suspicious transactions, develop fraud detection strategies, and continuously improve processes to reduce financial losses for the company.
- Pioneer advanced fraud detection techniques, leveraging data analytics and machine learning to stay ahead of evolving fraud trends in the financial sector.
- Partner with internal departments and external agencies to share intelligence, conduct joint investigations, and enhance overall fraud prevention capabilities.
- Remote
Patient Care Technician
Davita
06.2024 - 08.2024
- Assisted in patient care procedures, ensuring comfort and safety. Collaborated with nurses to monitor vital signs and provide timely updates to healthcare team.
- Meticulously maintained patient records and equipment. Adhered to strict hygiene protocols, contributing to infection control and patient well-being.
- Provided compassionate care to dialysis patients. Offered emotional support during treatments, fostering a positive and comforting environment.
- Streamlined patient intake process, reducing wait times. Implemented efficient scheduling system, improving overall patient satisfaction and clinic flow.
- Remote
Care Team Rep
Sedgwick Claims Management
04.2025 - Current
- Facilitated communication between clients and claims adjusters to ensure timely resolution of claims.
- Assisted in processing claims by gathering necessary documentation and verifying accuracy of information.
- Maintained detailed records of client interactions and claims progress in internal systems for tracking purposes.
- Resolved client issues by analyzing situations and implementing effective solutions within established guidelines.
Education
High School Diploma or GED -
Covington High School
05.2017
Skills
- Customer Service
- Problem-solving
- Communication
- Account Management
- Fraud Detection
- Claims Handling
- Collections
- Compliance
- Negotiation
- Data Analysis
Timeline
Care Team Rep
Sedgwick Claims Management
04.2025 - Current
Fraud Specialist
TSYS
12.2024 - 02.2025
Pharmacy Service Representative
CVS Health
09.2024 - 09.2025
Patient Care Technician
Davita
06.2024 - 08.2024
Substance Abuse Counselor
Centurion Health
09.2023 - 07.2024
High School Diploma or GED -
Covington High School
ADDITIONAL INFORMATION
- WORK AUTHORIZATION
- Authorized to work in the US for any employer