Jayda Del Orbe
Lawrence,MA
Summary
I am a polite and professional hard worker with strong communication abilities and genuine interest in customer service, eager to learn and thrive in the medical field as a soon to be nursing student. I am determined to excel and perform at the highest degree in this area of expertise.
Overview
4
4
years of professional experience
Work History
Call Center Representative/Front Desk Receptionist
Tallman Eye Associates
06.2022 - Current
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Cashier
Home Depot
01.2021 - 04.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Education
Associate of Science - Nursing
Northern Essex Community College
Haverhill, MA06-2027
High School Diploma -
Lawrence High School
Lawrence, MA06-2023
Skills
- Problem-solving skills
- Customer support
- Customer service
- Appointment scheduling
- Payment processing
- Gathering information
- Account updating
- Cash handling
- FLUENT IN Spanish and English
- Professional phone voice
Timeline
Call Center Representative/Front Desk Receptionist
Tallman Eye Associates
06.2022 - Current
Cashier
Home Depot
01.2021 - 04.2022
Associate of Science - Nursing
Northern Essex Community College
High School Diploma -
Lawrence High School
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