Jayda Erazo
Charlotte,NC
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Cookout. Recognized for mentoring new employees and exceeding productivity goals. Proficient in cash handling and complex problem-solving, ensuring a seamless experience for customers while maintaining high standards of cleanliness and organization.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in customer interaction, cash handling, and team collaboration with focus on achieving desirable results.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier/Cook
Cookout
05.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Trained new kitchen staff, ensuring they met restaurant's standards.
- Managed time effectively to ensure timely meal preparation, even during peak hours.
- Handled cash with high accuracy and took care to check bills for fraud.
Ice Cream Server
Morgan's Ice Cream Parlor & More
06.2022 - 04.2023
- Maintained a clean and organized workspace, ensuring a positive environment for customers and coworkers.
- Prepared ice cream orders quickly while adhering to proper food safety guidelines.
- Kept tidy and organized area to comply with cleanliness standards.
- Demonstrated excellent time management skills by handling multiple tasks simultaneously during busy shifts.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Trained new hires on company procedures and best practices, ensuring seamless integration into the team.
- Kept freezer and storage areas organized, optimizing workflow and reducing preparation time.
- Followed health and safety guidelines meticulously, ensuring safe eating environment.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Managed inventory, ordering supplies before running low and avoiding service interruptions.
- Maintained cleanliness and organization of serving and seating areas, promoting welcoming environment.
Education
Lincolnton High School
Lincolnton, NCSkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Reliability and punctuality
- Professionalism and courtesy
- Complex Problem-solving
Certification
Food Handler Certified
Timeline
Cashier/Cook
Cookout
05.2023 - Current
Ice Cream Server
Morgan's Ice Cream Parlor & More
06.2022 - 04.2023
Lincolnton High School
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