Jayda Erwin
Dallas,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Brand Engagment Advocate
Toyota Corporation
07.2022 - Current
- Researched and identified new opportunities for product and brand development.
- Analyzed customer feedback and market trends to make informed decisions about product and brand messaging.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Apartment Leasing Consultant
Cortland Valley Ranch
05.2020 - 06.2022
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
Apartment Leasing Consultant
The Timbers Apartment Homes
02.2019 - 05.2020
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Collected rent and tracked resident payments and information in computer system.
Education
High School Diploma -
Macarthur Highschool
Irving, TX06.2018
Skills
- Training Delivery
- Policy Development
- Document Filing
- Resource Management
- Document Review
- Contract Review and Negotiation
- Creative and Critical Thinking
- Community Advocacy
- Client Representation and Advisement
- Product Knowledge
- Data Entry
- Customer Relations
- Lead2Lease
- Microsoft word
- Microsoft excel
- Microsoft Powerpoint
- OneSite
- Funnel
- BlueMoon
- Yardi Voyager
Timeline
Brand Engagment Advocate
Toyota Corporation
07.2022 - Current
Apartment Leasing Consultant
Cortland Valley Ranch
05.2020 - 06.2022
Apartment Leasing Consultant
The Timbers Apartment Homes
02.2019 - 05.2020
High School Diploma -
Macarthur Highschool
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