Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayda Freeman

Columbus,IN

Summary

Detail-oriented Front Desk Receptionist, Host, and Server with comprehensive experience in customer service and POS systems. Proven success in managing check-in/check-out processes, handling high-pressure situations, and maintaining transaction accuracy. Bringing strong guest engagement skills, effective communication, and a proactive approach to enhance team performance.

Overview

5
5
years of professional experience

Work History

Front Desk Receptionist

Mascari Cleaners
05.2019 - 10.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Expedited check-out process through efficient handling of cash, credit card, or gift card transactions for improved customer convenience.
  • Enhanced store efficiency by maintaining accurate records of transactions and balancing cash drawer daily.
  • Gained extensive knowledge of dry cleaning services offered to provide accurate information to customers upon inquiry.

Host

Texas Roadhouse
10.2019 - 03.2021
  • Answered customer questions about hours, seating, and menu information.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Server

Texas Roadhouse
03.2021 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Ensured accurate cash handling and processed transactions swiftly

Education

High School Diploma -

Franklin Central High School
Indianapolis, IN
06.2021

No Degree - General Studies

Indiana University - Purdue University Indianapolis
Indianapolis, IN
05.2026

Bachelor of Arts - General Studies

Ivy Tech Community College of Indiana
Columbus, IN
05.2026

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Point of sale operation
  • Service prioritization
  • Team Player
  • Adaptable and Flexible
  • Multitasking
  • Problem-Solving

Timeline

Server

Texas Roadhouse
03.2021 - Current

Host

Texas Roadhouse
10.2019 - 03.2021

Front Desk Receptionist

Mascari Cleaners
05.2019 - 10.2019

High School Diploma -

Franklin Central High School

No Degree - General Studies

Indiana University - Purdue University Indianapolis

Bachelor of Arts - General Studies

Ivy Tech Community College of Indiana
Jayda Freeman