Jayda Harris
Conyers,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Kroger
02.2019 - 01.2020
- Proven ability to provide exceptional customer service and maintain a high level of accuracy when packing and delivering orders
- Maintained knowledge of the store layout and shopped for orders using an iPad provided by Instacart
- Completed online training modules before beginning shifts and completed any additional training required by management during employment period
- Used verbal communication skills to interact with customers and coworkers while on deliveries.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Dial America
01.2017 - 02.2018
- Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders
- Seamlessly handled 50-100 calls per day
- Listen attentively to caller needs to ensure a positive customer experience
- Strive for quick complaint resolution; commended by supervisor for the ability to resolve problems on the first call and avoid escalation of issues
- Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.
Customer Service Representative
Dillard’s
01.2017 - 02.2018
- Ensured customers were satisfied with every part of the shopping experience, from initial greeting through order completion
- Memorized the company’s product while staying abreast of new items and providing excellent service
- Recommended purchases within customer budgets and proactively followed up with all leads.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Representative
Access Insurance Company
01.2015 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Administrative Assistant
Ryla Teleservices
04.2013 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
Education
Diploma -
York High School
Yorktown, VA06.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Computer Proficiency
- Call center experience
- Customer Relations
- Complaint Handling
- Microsoft Excel
- Payment Processing
- Professional telephone demeanor
- Microsoft Outlook
- Follow-up skills
Timeline
Customer Service Representative
Kroger
02.2019 - 01.2020
Customer Service Representative
Dial America
01.2017 - 02.2018
Customer Service Representative
Dillard’s
01.2017 - 02.2018
Customer Service Representative
Access Insurance Company
01.2015 - 06.2016
Administrative Assistant
Ryla Teleservices
04.2013 - 08.2013
Diploma -
York High School