Jayda Hector-Wallace
Marietta,GA
Summary
Outgoing individual with excellent interpersonal and customer service skills, and a high enthusiasm for service. Eager to contribute to organizational success through hard work, diligence, and intense attention to detail.
Overview
9
9
years of professional experience
Work History
Ophthalmic Medical Technician
LENSCRAFTERS, Luxottica Group
03.2024 - Current
- Assisted in developing an efficient system for inventory management of supplies used within the clinic, streamlining the ordering process and reducing waste.
- Enhanced diagnostic process for physicians with precise ocular measurements using advanced ophthalmic equipment.
- Promoted eye health education by providing patients with informative materials on proper eyewear use, hygiene practices, and disease prevention strategies.
- Reduced patient wait times through prompt and efficient pre-examination procedures, ensuring a positive experience.
- Streamlined office workflow by efficiently managing patient schedules, appointments, and medical records.
- Optimized clinical efficiency by calibrating ophthalmic instruments regularly to ensure accurate readings during exams.
- Improved patient care by conducting thorough medical histories and performing accurate visual acuity tests.
- Actively contributed to a positive clinic environment by attending team meetings and offering constructive feedback on areas for improvement in service delivery.
- Maintained high standards of cleanliness and sterilization in exam rooms, safeguarding against infection and crosscontamination.
- Developed strong rapport with patients from diverse backgrounds by adjusting communication style as needed for maximum understanding and comfort during their appointments.
Inventory Specialist
Carmax
03.2021 - 02.2024
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Checked prices and calculated totals for accurate invoice processing.
- Performed data entry and completed proper paperwork.
- Strategized, introduced and updated purchasing procedures and objectives to adapt to shifting customer demand.
- Greeted and answered any questions that customers had
- Answer phones and schedule service appointments for customers cars
Certified Nursing Assistant
WellStar Kennestone Hospital
05.2021 - 08.2021
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Obtained client medical history, medication information, symptoms and allergies.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
Store Associate
Lidl
11.2018 - 03.2021
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
- Effectively located merchandise across various stores to address customer needs.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Answered questions about store policies and addressed customer concerns.
- Logged reports, expenses, receipts, and sales in company database.
- Greeted customers, helped locate merchandise and suggested suitable options.
Student Orientation Leader
Georgia Highlands College
05.2019 - 08.2020
- Assisted with transition to college life by providing one-on-one support.
- Helped students troubleshoot and resolve issues with registration.
- Facilitated group activities among assigned students and promoted community bonds through engaging events.
- Taught students safety practices and procedures for resolving conflicts with students and staff.
- Maintained record of tours for internal evaluation and incident reporting.
- Coordinated and led group campus tours with students and parents.
- Built personal relationships with guests to promote positive experiences.
- Worked closely with management staff to create new and lucrative tours.
- Helped students with setting up their schedules and scheduling appointments with advidors
Sales Associate
Hibbetts Sports
06.2017 - 03.2019
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
Cashier
Chick-fil-A
04.2016 - 03.2017
- Provided friendly service and assistance to clients promoted Chick Fil A's new items
- Tallied cash drawer at beginning and end of each work shift.
- Collected and authorized payments of guests.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Hair Assistant
Hairology 101
06.2015 - 04.2016
- Answered telephone calls to provide information and schedule new appointments.
- Offered exceptional service and support to walk-in and scheduled customers.
- Record services provided on cashiers' tickets or receive payment from customers.
- Keep records of client needs and preferences and the services provided.
- Coordinated all aspects of guest services, including supply monitoring and facility maintenance.
Education
Bachelor of Science - Integrated Health Science
Kennesaw State University
Kennesaw, GA12.2024
Some College (No Degree) - Nursing
Georgia Highlands College
High School Diploma -
South Cobb High School
Austell, GA05.2017
Skills
- Outstanding Customer Service
- Strong Relationship Building
- Proficient with Organizational and Administrative Duties
- Exceptional Problem Solving
- Excellent Communication (written & verbal)
Timeline
Ophthalmic Medical Technician
LENSCRAFTERS, Luxottica Group
03.2024 - Current
Certified Nursing Assistant
WellStar Kennestone Hospital
05.2021 - 08.2021
Inventory Specialist
Carmax
03.2021 - 02.2024
Student Orientation Leader
Georgia Highlands College
05.2019 - 08.2020
Store Associate
Lidl
11.2018 - 03.2021
Sales Associate
Hibbetts Sports
06.2017 - 03.2019
Cashier
Chick-fil-A
04.2016 - 03.2017
Hair Assistant
Hairology 101
06.2015 - 04.2016
Bachelor of Science - Integrated Health Science
Kennesaw State University
Some College (No Degree) - Nursing
Georgia Highlands College
High School Diploma -
South Cobb High School