Summary
Overview
Work History
Education
Skills
Timeline
Generic

JAYDA HOOKS-ORTIZ

Coppell

Summary

Dependable, energetic and outgoing self-starter who works well in a team setting as well as independently; with a natural ability to promote products resolve complex issues and build rapport through listening and good communication. Available for scheduling anytime.

Overview

6
6
years of professional experience

Work History

Order Entry Specialist

Claridge Products
09.2022 - Current
  • Maintained up-to-date knowledge of product offerings, enabling accurate order entry and informed customer service interactions.
  • Reduced order discrepancies with thorough verification of product codes, prices, and shipping details.
  • Identified opportunities for improving workflow efficiency within the order entry department, proposing solutions to management accordingly.
  • Collaborated with finance department for accurate invoicing, facilitating prompt payments from customers.
  • Handled complex or problematic orders with care, working closely with other departments to find satisfactory resolutions that met both company interests and client needs simultaneously.

MEMBER SERVICE CONSULTANT

CREDIT UNION WEST
08.2021 - Current
  • Key responsibilities include helping in answering all borrower calls and verifying account information provided through servicing system, while remaining in compliance with all privacy regulations
  • Thorough knowledge on Credit Union products, services and policies
  • Understanding of teller/member service representative functions
  • Building and maintaining relationships with Credit Union Members
  • Cross sells Credit Union Services & participates in needs-based sales environment

BARISTA & PARTNER TRAINER

STARBUCKS
05.2019 - 08.2022
  • Key responsibilities included helping in training new Starbucks partners on policies and procedures of the company and maintaining excellent customer satisfaction for all Team Members on my shift at all time
  • Managed waste and profit/loss by rotating and monitoring inventory
  • Provided 'Happiness in every cup' served to each customer
  • Recognized by supervisors and co-workers for company dedication and inspirational spirit

CUSTOMER CARE REP

THE MONEY SOURCE
10.2020 - 03.2021
  • Key responsibilities include helping in answering all borrower calls and verifying account information provided through servicing system, while remaining in compliance with all privacy regulations
  • Identifying borrower's request/inquiries while following and delivering scripted campaigns to the borrowers for determining proper transfer workflow to appropriate departments
  • Exceeding all Daily, Weekly and Monthly call performance targets/metrics set forth by management
  • Maintaining quality customer service at all times by following all company established protocols by using articulate service options and resolutions to TMS borrowers and service providers

Education

High School Diploma -

Curtis High School
University Place, WA
06.2017

Skills

  • Interpersonal Communication
  • Decision Making
  • Planning
  • Strong Organizational Skills
  • Flexible Scheduling Availability
  • Outgoing Personality
  • Cheerful and Energetic
  • Active Listener
  • Positive Outlook
  • Dedicated Team Player

Timeline

Order Entry Specialist

Claridge Products
09.2022 - Current

MEMBER SERVICE CONSULTANT

CREDIT UNION WEST
08.2021 - Current

CUSTOMER CARE REP

THE MONEY SOURCE
10.2020 - 03.2021

BARISTA & PARTNER TRAINER

STARBUCKS
05.2019 - 08.2022

High School Diploma -

Curtis High School

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JAYDA HOOKS-ORTIZ