Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jayda Jones

Mesquite

Summary

Hardworking employee with plenty customer service, time management. More than enough years of customer service experience, 2 years of remote experience. Seeking a challenging role in customer service with great and new opportunities to expand skills and knowledge

Overview

5
5
years of professional experience

Work History

Online Personal Shopper

Walmart
02.2022 - 10.2024
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.

Customer Service Lead

Travel Connection Tx
12.2022 - 10.2023
  • Leading a team of six to ensure excellent customer service is being provided to all customers
  • Addressing customer concerns via incoming calls
  • Providing timely technical support to customers via incoming calls

Customer Service Representative

Ambit Energy
07.2021 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes.
  • Provide the best experience possible
  • Assist with mentoring new hires
  • Answering inbound and outbound calls in a timely manner

Account Receivables Lead

National Partners in Healthcare
05.2019 - 06.2021
  • Phone insurance companies for status of outstanding claims
  • Work correspondence days
  • Research/Audit patients account for further payment and adjustments
  • Insurance verification

Education

Skyline High School
Dallas, TX
06.2019

Skills

  • Customer service excellence
  • Drawer balancing
  • ID verification
  • POS systems
  • Data entry
  • Product picking

Timeline

Customer Service Lead

Travel Connection Tx
12.2022 - 10.2023

Online Personal Shopper

Walmart
02.2022 - 10.2024

Customer Service Representative

Ambit Energy
07.2021 - 02.2022

Account Receivables Lead

National Partners in Healthcare
05.2019 - 06.2021

Skyline High School
Jayda Jones