Jayda Jordan-Allen
Sacramento,CA
Summary
Dynamic and highly-motivated professional with demonstrated personnel administration expertise as well as office administration and customer service solutions for a wide range of business functions. Reputation as a self-directed professional with the proven ability to lead high profile and time-sensitive projects. Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Nationalvision
Sacramento, CA
03.2017 - Current
- Provided guidance on employee relations issues such as performance improvement plans, disciplinary actions, terminations and grievances.
- Monitored employee attendance records ensuring accuracy of timekeeping systems utilized by the organization.
- Conducted new hire orientations and onboarding activities for incoming personnel.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
Front Desk Receptionist
SEIU
Sacramento, CA
08.2015 - 03.2017
- Scheduled space or equipment for special programs, meetings and conferences.
- Completed basic bookkeeping and document filing.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Updated customer information in databases regularly to ensure accuracy of records.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Esthetician -
Paul Mitchell The School - Sacramento
Sacramento, CA09-2023
High School Diploma -
Sacramento Charter High School
Sacramento, CA06-2013
Skills
- Operations Management
- Employee Scheduling
- Sales Monitoring
- Employee Performance Evaluations
- Data collection
- Task Delegation
- Employee Engagement
- Compliance Understanding
- Microsoft Office Expertise
- Customer Relations
Timeline
Assistant Manager
Nationalvision
03.2017 - Current
Front Desk Receptionist
SEIU
08.2015 - 03.2017
Esthetician -
Paul Mitchell The School - Sacramento
High School Diploma -
Sacramento Charter High School