Jayda Kripp
Grenada,MS
Overview
10
10
years of professional experience
Work History
Office Manager
Spain's Supermarket
Grenada, MS
09.2019 - Current
- Protected staff and customers and minimized legal issues by quickly resolving safety issues.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Trained new-hires on several procedures to better service customers.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Addressed and corrected issues by providing exceptional support and working with others to handle advanced concerns.
- Interacted with customers professionally by phone or in-person to provide information and directed to desired staff members.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
Insurance Agent
Central Insurers Of Grenada Inc.
Grenada, MS
01.2018 - Current
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Maintained high standards of customer service by building relationships with clients.
- Utilized direct marketing strategies such as mailings and phone contracts to approach potential clients and increase sales.
- Built relationships with clients through active listening to provide excellent service.
- Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
- Responded to customer calls swiftly resolve issues and answer questions.
- Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
- Answered constant flow of customer calls .
- Identified improvement changes regarding key processes for internal controls and accounting procedures.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Accessed credit records to evaluate customer credit histories.
- Generated and mailed updated statements monthly and processed demand letters.
- Visited premises of customers to directly collect payments.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Researched accounts and completed due diligence to resolve collection problems.
- Processed payments and applied to customer balances.
- Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
- Reconciled discrepancies between accounts receivable general ledger account and accounts receivable trial balance account.
- Balanced monthly general ledger accounts to accurately record cost and month end accruals.
- Worked with legal resources and recovery teams to manage default issues.
- Documented interactions in computer database and updated information.
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
- Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
- Established procedures for collection of past due amounts.
- Generated and distributed current statements to customers.
Collection Manager
Cannon Motor Company
Calhoun City, MS
10.2014 - 09.2019
- Monitored accounts for compliance with established payment plans and flagged those in violation.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated with accountholders to devise repayment plans and minimize collections receivables.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Maintained high volume of calls to meet demands of busy group.
- Used skip tracing and other techniques to locate debtors.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
- Managed delinquency cycle, including past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Achieved performance goals on consistent basis.
- Maintained compliance with fair debt practices and regulatory guidelines.
- Investigated accounts with balance errors using accounting software.
- Documented changes in accounts and on credit reports.
- Reached out to approximately 100-150 accountholders daily.
Education
Diploma - General Studies
Grenada High School
Grenada, MS05.2005
Nursing Prerequisite - Biological Science And Medical
Holmes Community College
Grenada, MSInsurance Producer License - Property And Casualty Insurance
RBS Solutions
Ridgeland, MS10.2018
Skills
- Training and Development
- Budgeting
- Office administration
- Organizational skills
- Staff Management
- Office management
- Workflow planning
- Scheduling
- Credit and collections
- Recordkeeping abilities
- Documentation and control
- Relationship building
- Project Management
- Clerical support
- Mail handling
- Friendly nature
- Bookkeeping
- Team building
- Document review
- Documentation skills
Timeline
Office Manager
Spain's Supermarket
09.2019 - Current
Insurance Agent
Central Insurers Of Grenada Inc.
01.2018 - Current
Collection Manager
Cannon Motor Company
10.2014 - 09.2019
Diploma - General Studies
Grenada High School
Nursing Prerequisite - Biological Science And Medical
Holmes Community College
Insurance Producer License - Property And Casualty Insurance
RBS Solutions