Jayda Marshall
Rockmart,GA
Summary
Detail-oriented and customer-focused professional with diverse experience in leadership, customer service, claims management, and healthcare coordination. Proven track record of effectively managing teams, resolving customer inquiries, and ensuring operational efficiency across multiple industries, including retail, insurance, theater services, and chiropractic wellness. Adept at multitasking, problem-solving, and enhancing customer satisfaction.
Overview
6
6
years of professional experience
Work History
Lead Wellness Coordinator
The Joint Chiropractic Clinic Hiram and Douglasville
01.2024 - Current
- Lead daily operations of the clinic, managing patient schedules, check-ins, and treatment plans.
- Supervise a team of front desk staff, providing training, support, and performance feedback.
- Assist in developing and implementing patient retention strategies, contributing to increased membership, and revenue.
- Coordinate patient care, and ensure a smooth workflow between chiropractic physicians and staff.
- Maintain accurate patient records, and ensure compliance with healthcare regulations.
- Developed and managed social media campaigns to promote chiropractic services, increase brand awareness, and highlight wellness benefits, resulting in increased patient engagement and clinic visibility.
- Play a key role in the sales process. Consistently help patients understand the value of ongoing care, and guided them in selecting wellness plans and packages that best suited their needs, supporting a core aspect of the company’s business model.
Customer Service Representative
Primerica Life Insurance
Duluth
05.2023 - 10.2023
- Provided customer support for insurance policyholders, answering inquiries about policy details, claims, and payments.
- Processed policy updates, endorsements, and claims efficiently.
- Maintained up-to-date knowledge of products and services to advise clients on suitable options.
- Helped customers resolve issues with billing and claim disputes, ensuring prompt solutions.
- Assisted with onboarding new clients, explaining policies and coverage in clear, understandable terms.
Claims Specialist
Aarons Furniture Store
Kennesaw
03.2022 - 11.2022
- Processed and resolved customer claims, ensuring timely and accurate resolutions.
- Investigated and documented claim issues related to product damages, defects, or delivery problems.
- Communicated with vendors and internal departments to facilitate smooth claims resolution.
- Provided exceptional customer service, addressing concerns and building strong customer relationships.
- Maintained detailed records of claims and follow-up actions, ensuring compliance with company policies.
Lead Coordinator
Marshalls
Marietta
01.2021 - 03.2022
- Supervised and trained a team of associates, ensuring excellent customer service and store operations.
- Managed inventory control, restocking shelves, and organizing merchandise displays.
- Handled customer inquiries, returns, and concerns in a professional and courteous manner.
- Coordinated store activities, including sales promotions and product placement, to maximize sales.
- Monitored store performance metrics and implemented improvements to enhance store efficiency.
AMC Crew Member
AMC Theaters
Hiram, Georgia
04.2019 - 08.2020
- Greeted guests with a friendly and professional demeanor, ensuring a welcoming, movie-going experience.
- Operated point-of-sale (POS) systems to sell tickets, process concessions orders, and handle customer transactions accurately.
- Maintained cleanliness and organization in auditoriums, lobbies, restrooms, and concession areas.
- Prepared and served food and beverages, adhering to food safety and quality standards.
- Monitored auditorium conditions during showtimes to ensure picture, sound quality, and guest comfort.
- Provided information about movies, showtimes, and promotions to enhance the guest experience.
- Worked collaboratively with team members and management to support smooth daily operations.
Education
High School Diploma -
Mceachern High School
Powder Springs, GA05-2021
Skills
- Team leadership and supervision
- Claims processing and resolution
- Customer service and satisfaction
- Appointment scheduling and coordination
- Communication and interpersonal skills
- Inventory and office management
- Healthcare compliance and record-keeping
- Problem solving and conflict resolution
- Social media marketing
- Cash handling
- Safe food handling
References
Available upon request.
Timeline
Lead Wellness Coordinator
The Joint Chiropractic Clinic Hiram and Douglasville
01.2024 - Current
Customer Service Representative
Primerica Life Insurance
05.2023 - 10.2023
Claims Specialist
Aarons Furniture Store
03.2022 - 11.2022
Lead Coordinator
Marshalls
01.2021 - 03.2022
AMC Crew Member
AMC Theaters
04.2019 - 08.2020
High School Diploma -
Mceachern High School
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