Jayda Morales
Summary
Knowledgeable and friendly Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives.
I work well with a team as well as alone.
I am a driven professional focused on delivering support to customer needs.
I offer a strong background in a Hotel / Restaurant setting, customer relations, and communication.
Overview
8
8
years of professional experience
2
2
Certification
Work History
Guest Experience Specialist
Marriott
01.2020 - Current
- . Contributed towards achieving monthly revenue targets through upselling initiatives and diligent follow-ups.
- Managed check-in and check-out procedures for guests, Sports groups, wedding parties.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Answered hotel phones with professionalism and directed calls appropriately.
- Consistently delivered exceptional customer service, resulting in increased positive feedback and return visits.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Developed strong relationships with guests, fostering loyalty and repeat business through attentive service and genuine care.
- Maintained high level of professionalism and discretion when dealing with guests.
- Organized and detail-oriented with a strong work ethic.
- Worked flexible hours across morning, night, weekend, and holiday shifts.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Utilized strong communication skills to effectively relay important information between staff members and management teams.
- Collected room deposits, fees, and payments.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
AM & PM Bistro Team Member
Courtyard By Marriott
01.2020 - Current
- Cook, Server, and Bartender.
- catered to Business Class guests, Wedding parties, Sports groups.
- Ensured all food was stored at appropriate temperatures according to health regulations, maintaining freshness and preventing spoilage.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Collaborated with team members to ensure seamless service during peak hours.
- Contributed to revenue growth by upselling menu items and promoting daily specials effectively.
- Increased sales significantly by upselling higher-end products to customers.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Made personalized experiences with all guest.
- Served high customer volumes during special events, nights, and weekends.
- Make change manually
- Very friendly & Always up to help whenever I am needed.
Cashier
Target
05.2017 - 05.2020
- Welcomed customers and helped determine their needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Starbucks Barista
Starbucks, Target
02.2017 - 05.2020
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks with consistently positive customer satisfaction.
- Minimized spoilage with proper use of first-in-first-out stock procedures.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Promoted additional items with beverages, increasing store sales.
- Used POS system to accurately enter orders and process payments.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Education
High School Diploma -
Greater Lawrence Technical School
06.2020
Skills
- Amazing customer service skills
- Money handling abilities
- Product Sales
- Event Setup and Breakdown
- POS systems expert
- Detail Oriented
- Exceptional communication skills
- Flexible Schedule
- Problem-solving abilities
- Upselling and Cross Selling
- Team Player
- Bilingual
Languages
English
Spanish
Certification
- Osha Certified
- Serve Safe Certified
Timeline
Guest Experience Specialist
Marriott
01.2020 - Current
AM & PM Bistro Team Member
Courtyard By Marriott
01.2020 - Current
Cashier
Target
05.2017 - 05.2020
Starbucks Barista
Starbucks, Target
02.2017 - 05.2020
High School Diploma -
Greater Lawrence Technical School