Jayda Morrissey
La Grange Park,IL
Summary
Adept at elevating guest experiences through exceptional service and efficiency, demonstrated during tenure at Fogo De Chao. Skilled in multitasking and maintaining high cleanliness standards, I excel in high-volume dining environments. Leveraging strong work ethic and sales techniques, I consistently enhance customer satisfaction and sales, with a proven track record of resolving complaints swiftly and professionally. Very polite and an easy going person. Easy to talk to and friendly.
Overview
5
5
years of professional experience
Work History
Server
Fogo De Chao
10.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Buss all tables, and set up accordingly
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Work as a team, work together to get everything done
- Clean and set up all tables in restaurant at closing time
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server
Texas Roadhouse
01.2022 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Cashier
Petes Fresh Market
01.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Cook
Portillos
02.2020 - 08.2021
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Morton West High School
Berwyn, IL05.2022
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- High-volume dining
- Service prioritization
- Sales expertise
- Sales Techniques
- Order Accuracy
- Table Bussing
- Performance Improvement
- Suggestive Selling
- Beverage Preparation
- Tableside Etiquette
- Guest Seating
- Table Setting
Timeline
Server
Fogo De Chao
10.2023 - Current
Server
Texas Roadhouse
01.2022 - 11.2023
Cashier
Petes Fresh Market
01.2021 - 02.2022
Cook
Portillos
02.2020 - 08.2021
High School Diploma -
Morton West High School